Beauty Advisor - London, United Kingdom - KIKO MILANO

KIKO MILANO
KIKO MILANO
Verified Company
London, United Kingdom

4 days ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

JOB DESCRIPTION

MISSION OF THE POSITION


The Beauty Advisor is our KIKO Ambassador responsible to drive customer experience, sales and business KPIs in line with the KIKO Brand Strategy.


MAIN RESPONSIBILITIES

CUSTOMER EXPERIENCE / BUSINESS MANAGEMENT

  • Deliver outstanding service by engaging, connecting and servicing all visitors with the right behaviour (attitude, outfit and makeup look in line with KIKO standards).
  • Deliver business goals as defined with the Store Manager (Customer Experience, Sales, KPIs)
  • Satisfy Customer's needs with crossselling products.
  • Completion of all BeKIKO dossiers, quizzes and training elements
  • Update Management with any issues that require solving in order to deliver the highest Customer experience and KPI results (E.g. Trends, Stock, Housekeeping etc.).
  • As a fulltime employee you may have the opportunity to undertake responsibilities as a 'Beauty Tutor' assisting the Store Manager in training the store team.

PROCEDURES & POLICIES EXECUTION

  • Guarantee that store is compliant with all KIKO standards
  • Guarantee KIKO standards and procedures as defined in KIKO STORE BOOK and explained by the Store Manager.
  • Contribute to maintain qualitative standards in terms of image (layout, merchandising and proper housekeeping of the Store) and quality standards of KIKO Customer Care.
  • Guarantee the constant updating on market trends.
  • Minimum 1 year of experience in a similar role
  • Strong knowledge of beauty products and trends
  • Excellent communication and customer service skills
  • Ability to work in a fastpaced retail environment
  • Flexibility to work evenings, weekends, and holidays
  • Proven ability to meet sales targets
  • Knowledge of skincare routines and techniques
  • Ability to maintain a clean and organized work area
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