IT Systems Support Officer HR and Training - Epsom, United Kingdom - Office Angels

Office Angels

Verified Company

Epsom, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

IT systems support officer (HR and Training)

Epsom (Travel to other sites will be necessary)

Up to £34,000

Required:
Mon - Friday 09:00AM - 5:00PM

Start date:
ASAP

Overview:

An amazing opportunity to join a well-established company based in Epsom. The main focus of this role is to provide support to the company, managing and maintaining non clinical systems.

These systems include but are not limited to Allocate (e-rostering),iTrent (HR system), ELFY, Microsoft 365 and other systems as required.

Daily Duties include:

Conduct training sessions and workshops in support of each of the systems as required
Provide helpdesk advice and support for the systems to home managers and staff
Provide day to day support for the staff and ensure appropriate investigation of any errors or problems with any of the systems
Accurate input of information into each system
Maintain high quality data and reports from the systems
Produce accurate and timely Key Performance Indicators (KPIs) reports for meetings, General Management, Home managers, Finance, and other relevant parties
Support local training programmes for each system
Advise in the drafting and amending of a Rostering Policy and associated system Policies and Procedures
Take direction from the Programme Manager responsible for the systems deployment, maintenance, support and development of the systems.
Support the Programme Manager to manage change process with all stakeholders and ensure effective communication, ensure potential blocks and difficulties are communicated to the Programme Manager
Support the Programme Manager to implement an effective system to evaluate and measure benefits, setting objectives with managers
Liaise with third party suppliers to ensure that issues are resolved in a timely fashion

Sound must have:

A background of IT support ideally within the training and HR area
Strong IT knowledge including use of the HR systems, like iTrent and Care Management systems such as ELFY
You will be experienced in delivering Training sessions and workshops
Ability to support the digital transformation manager

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.

Office Angels UK is an Equal Opportunities Employer.