Customer Success Manager - London, United Kingdom - City of Westminster

City of Westminster

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Success Manager

_Are you an ambitious Customer Success leader looking for a new challenge?_

_At Westminster City Council the diverse needs of our residents are at the heart of our ambitions for delivering high-quality services and improving the city. Starting with this focus on need, we are determined to enable improved outcomes by offeringa brilliant, connected digital experience to every resident, business, and visitor. _

Our teams work across the Council, and with our wider partners to lead our journey to being a Smart City. Working in Westminster is an opportunity to step into a place which is known worldwide, create something special and make an impact for our customers._

As Customer Success Manager, you will play a key role in achieving a Fairer Westminster by creating value and efficiency through digital.

Working in partnership with services/directorates at all levels, Customer Success Managers will build trusted, influentialand strategic level relationships between business areas and the Digital & Innovation service.

The CSM will have a deep understanding of their customers including key objectives, pain points and long-term ambitions to proactively prevent issues and suggest new and innovative ways to enable directorates to deliver their services.

Working with seniorstakeholders, the role will support in developing change portfolios and prioritising initiatives that transform the way we do things in alignment with our technology strategy, investments and capabilities.

Collaborating with Product and Service leads, you will prioritise and ensure highest value outcomes are delivered by overseeing, managing and influencing the portfolio of demand, whilst conducting regular reviews with key stakeholders to ensure ongoing alignmentand benefits are being delivered.

Ultimately, encouraging and promoting better ways of working and innovation methods across the organisation.

Your profile

Proven experience of building positive relationships with a range of both internal and external stakeholders, including an understanding of political drivers and the role of members
Ability to influence at the highest and broadest levels within the organisation and its users, suppliers, partners and peers, persuading people of new ideas and treating everyone with equal respect
Experience of cross organisational working, collaboration between stakeholders who have diverse objectives, considering others' views and harnessing the benefits of having a diverse workforce
Ability to translate vision into clearly defined delivery roadmaps; understanding of best practices and knowledge on latest solutions that could benefit public sector organisations and relevant business areas.
Ability to lead a continual planning process in a complex environment
Experience of driving forward performance by empowering staff to take the lead. Setting high standards, encouraging improvement and innovation. Supporting the team to achieve by adopting a coaching style of management
Strong people management skills, with the ability to create a positive working environment in which equality and diversity are embedded in every aspect of the team's work and output, dignity at work is upheld and staff are empowered and motivated to achievegood outcomes.
Competitive salary package up to
£69,954 dependent** on experience
Generous allowance of 30 days annual leave
Generous local government defined benefit scheme
A healthy worklife balance for all employees with a strong flexible working culture and much more
Hays Technology have been retained by the Westminster City Council to manage the recruitment of this role. For all enquiries, please contact Stephen Turner/Joel Mundy at Hays Technology._