Service and Operations Administrator - Slough, United Kingdom - Acorn Maintenance Engineering

Description

Introduction
Do you have experience working in a busy Service Operations role within the FM, water treatment industry?

Our Service & Operations Administrators are key to our operations, so if you are self-motivated, flexible and a practical individual we have an opportunity for you


Company Overview
Acorn is a company that wants to help, guide and inspire individuals to achieve their full potential.

We stand very closely to our values and strive to motivate upcoming and current talent to be the very best they can be.

We have a great team here, with an exciting, dynamic and driven group of people.

We have won several awards, including Thames Valley SME Business of the Year, Employer of the Year (Slough Business Awards), Green Apple Award and continue to build on these accolades.

Location:
Acorn Maintenance Engineering, Acorn House, 20 Wellcroft Rd, Slough SL1 4AQ


Salary:
£24,000 - £25,000 Per Annum (Depending on experience)


Hours:8:00am - 16:30pm, Monday to Friday

37.5 hrs. per week


Job Summary

To ensure that the company delivers on its contractual obligations professionally, on time and in a cost-efficient manner and that we meet the expectations of our clients and stakeholders.

This role would suit an individual that can work using their own initiative and have a proactive approach to undertake all tasks required, a conscientious and reliable team player and someone who has excellent interpersonal and communication skills.

Responsibilities

• Ensuring the company meets its contractual obligations.
• Managing the flow of Technician and Laboratory reports, from inbox to invoicing (if applicable)
• Manage the filing and storing of files and reports inline with current protocols.
• Utilize and be conversant with MRI Concept Evolution CRM system
• To be fully conversant with the processing administration of contracts.
• To provide comprehensive and accurate service visit reports to our clients.
• To support the management and field team to provide PPM and extra works to the highest possible service levels.
• Liaising regularly with the line Manager to review the administration workload.
• Managing supplier purchase orders.
• To provide 2nd tier work scheduling support.
• Produce quotations for extra works as necessary in line with company guidelines.
• To ensure that the company is presented in a good light at all times.
• Attending team meetings as required.
• Actively manage and participate in the health and safety processes required under the company policies and procedures on portfolio including, but not limited to, accident investigation, reporting, risk assessments and auditing.
• Any other reasonable instruction from the line manager or other member of the management team.
• Cooperating with the company to allow it to fulfil its moral and legal duties and obligations.

Knowledge, Skills and Experience required

• Knowledge of CAFM system FSI Concept Evolution.
• Experience of operating within a technical service team within the facilities management industry.
• Experienced user of Microsoft Office software including Word and Excel, and working knowledge of databases and reporting.
• Ability to produce accurate and timely reports.
• Understanding of planned preventative maintenance.
• Experience of reporting and dealing with large amounts of data.
• Experience of working in a Customer Service environment.

Personal Qualities/Skills

• Experience of working in a Customer Service environment.
• The ability to work in a fastpaced environment with an exceptional work ethic and individual accountability as a prerequisite.
• The ability to adopt change to processes and responsibilities as the business develops.
• Strong and effective communication skills.
• The ability to work in a sometimespressured environment
• Has positive upbeat attitude towards work.
• Working alone and also within a team as dictated by working responsibilities.
• Selfmotivated and capable of working without fully documented procedures.

Qualifications

• Intermediate/Advanced PC Skills
• Word, Excel, Outlook.
• GCSE grades A-C in Maths and English.

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Note:_We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability._


Company Benefits

• Free onsite parking
• Pension scheme
• Company Events
• Wellbeing Benefits 24 hours turnaround GP appointment for the whole family
• 25 days holiday (not including bank holidays)
• Cycle to Work Scheme
• Opportunity for hybrid working _
  (After probation)_

Job Types:
Full-time, Permanent


Salary:
£24,000.00-£25,000.00 per year


Work Location:
In person