Housing Income Management Officer - York, United Kingdom - City of York Council

City of York Council
City of York Council
Verified Company
York, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
WorkwithYork are recruiting Housing Income Management Officers for a local authority client.

The role is for 3 months and will involve working within a busy and fast paced housing department in York.


This is a temporary, full time role (37 hours per week Monday to Friday) on a hybrid basis, but you will be expected to work regularly in the central York office with access to your team and colleagues.

The rate of pay is £13.59 per hour, with weekly pay, holiday pay and pension with online timesheets.

This Housing Income Management Officer role involves:

  • Reviewing housing account systems weekly to ensure arrears are addressed in a timely manner.
  • Taking payments by phone to bring accounts back in line with their payment dates quickly.
  • Monitoring and serve notices as required for arrears and then pass cases on for monitoring by Housing Management Officers.
  • Making referrals to other services such as Citizens Advice Bureau and Step Change, as required, if other debts are identified above and beyond housing rental debt for independent advice.
  • Following basic pre court protocol in recovery actions, ensuring all documentation is kept up to date, arrangements are placed on systems and monitored thereafter.

You will:

  • Have strong administration and customer service skills
  • Be organised and able to work in a fast paced environment
  • Have the ability to converse and provide advice and guidance in a confident manner
  • Possess a current valid DBS on the update service or be willing to undertake an online enhanced DBS check
Full Training will be provided.
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