Customer Success Manager - Heywood, United Kingdom - Page Personnel Secretarial & Business Support
Description
Client Details
Our client, based in Heywood, is a logistics business that is expanding and going through a period of growth. Due to continued growth, they are looking for a Customer Success Manager to support their customers.
Description
Duties of the Customer Success Manager:
- Assist with Onboarding new clients and act as a consultant to helpful user settings,
- Monitoring Client account Health on our WMS software
- Handling daily system errors, raising tickets with relevant support departments
- Uploading Stock and order spreadsheets to WMS Software
- Providing relevant Software templates to Clients
- Improve Knowledge Base on useful tips for clients
- Regular client updates on carrier updates, and updating internal software to reflect
- Carrier management tasks, such as raising claims
- Arranging courier credits
- Liaising with customer service team on carrier claim processes and contacts
- Updating clients on Carrier delays, holidays and relevant info
- Escalating issues to carrier account managers
- Updating rates on Software
Profile
- Excellent written and verbal communication skills
- Tenacity, to follow through with investigations from start to finish
- Knowledge of Microsoft office, excel, word and webbased systems
- Comfortable learning how to use different software
- Strong willingness to be helpful to Clients and eagerness to problem solve
- Selfmotivated
Job Offer
The salary on offer is £24k - £27k
Office based role with some flexibility
Great opportunity to develop and progress
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