Internal Sales Coordinator - Omagh, United Kingdom - SIG Ireland

SIG Ireland

Verified Company

Omagh, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

JOB DESCRIPTION

POSITION:
Internal Sales Coordinator

BUSINESS ENTITY:
SIG Ireland

REPORTING TO:
Operations Manager

LOCATION:
Omagh

OVERALL PURPOSE OF THE JOB
The main purpose of the position is to deal with incoming sales calls, process sales orders and enquiries. Assist customers at the trade counter and offer sales, product advice and assistance to customers. There will also be a requirement to deal with suppliers in relation to product information and specification. Supporting external rep in the sales process, while providing an exceptional sales experience for our customers.

KEY RESPONSIBILITIES

Working Closely with customers, colleagues, and suppliers in relation to product and specification requirements
Cash sale counter sales
Dealing with phone and counter enquiries
Process incoming sales orders, quotation requests and enquiries
Effectively involved in the sales process while understanding the customer's needs, to leverage further sales opportunities while achieving customer satisfaction.
Build sustainable relationships of trust through open and interactive communication internally and externally
Support external sales team
Work closely with colleagues on the internal sales desks across all product portfolios
Listen to customer's questions and concerns, and provide answers or responses
Have the ability to sell our product range to potential customers
Any other duties that may be required
Customer focused

KNOWLEDGE REQUIREMENTS

2/3 years' experience of internal sales or customer service preferably in the construction industry
Strong phone contact handling skills and active listening
Selfmotivated with an ability to work as part of the team
Knowledge / previous experience of internal sales packages an advantage
IT skills associated with Microsoft packages (outlook, word and excel)

PERFORMANCE MEASUREMENTS
All duties and tasks are undertaken and performed in an efficient, accurate manner resulting in excellent service provision