Senior Support Consultant - Birmingham

Only for registered members Birmingham, United Kingdom

1 month ago

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Job summary

This role will provide excellent telephone support to customers with adherence to SLAs/internal targets. Review calls and emails, keeping customers informed of progress of their call.
Mentor more junior members of the team in call resolution techniques and product knowledge.
  • Analyse customer issues within various software.
  • Work as part of a team or unsupervised environment.

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