Lead Contract Support - London, United Kingdom - CBRE

CBRE
CBRE
Verified Company
London, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Posted- 12-Mar-2024- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Administrative, Facilities Management- Location(s)- London - England - United Kingdom of Great Britain and Northern Ireland
Job Purpose:
To provide exceptional leadership, understand, anticipate and deliver customer needs, (internal and

external), whilst building effective relationships. Positively respond to both our internal and external

customers through effective communications and personal accessibility. Provide customer service and comprehensive financial and administrative services to the client and the overall contract. In order to be successful in the role, it is key that the Lead Contract Support understands procedures, organisation policies and operates them to the required organisation standards


Key Tasks:

Contract

  • Identify and help drive implementation of savings opportunities to ensure customer and GWS
financial savings targets are maximized.

  • Lead the Contract Support Team to ensure that objectives and contractual deadlines are
met.

  • Lead and provide support to the Contract Support team with the raising of Job numbers,
Purchase Orders and Billing preparation.

  • Influence and ensure that Contract Support Team work to the required standard.
  • Drive high quality commercial performance through understanding the contractual,
commitments, better buying and use of preferred suppliers.

  • Convey messages and ideas clearly and openly. Involving people and influence
decisions.

  • Compiling of the Contract / Business Review / Business Unit pack.
  • Conducting supplier surveys on MySupplier.
  • Compiling of the Customer Monthly Management Report.
  • Liaising with the client regarding payment of invoices.
  • Site inductions.
  • Helpdesk: including but not limited to; logging, distributing and closing of reactive calls
on desired system.

  • Continually develop systems to maximize efficiency benefits for the customer and GWS.
  • Update labour allocations to ensure accurate client reporting.
  • Support the client with, adhoc admin duties.
  • Ensure the use of Preferred Suppliers is maximised and best practice "better Buying" is in place.
  • Familiar with daily operations and the specific scope of the contract, e.g which services are
covered, and which are chargeable.

Finance

  • Support the preparation and delivery of monthly Contract Reviews.
billing in line with contract plan in a timely manner and submitting to client.

  • Complete monthly billing with accuracy and in a timely manner (Projects / EW / Maintenance)
  • Chasing of debt to keep within contractual terms.
  • Creation and review of management reports such as P&L, WOM, Unbilled Revenue, Debt,
OPO's / Un-receipted PO's and Invoice Pool.

  • Weekly report submission with commentary to include WOM, Unbilled Revenue, Debt, Invoice
Pool and OPO / Unreceipted PO's updates.

  • Raising Purchase Orders accurately.
  • Weekly reviewing of Open Purchase Orders.
  • Lead and collaborate with suppliers to prevent delay with payment of invoices.
  • Understand and ensure that Policy and procedure are adhered to ensure compliance.
  • Processing supplier invoices and resolving any queries.
  • Comprehensive spend tracking.
  • Conduct weekly meetings with Contract Support Team to ensure all are on track with Finance
queries (Invoice Pool, Open Purchase Orders Adged Debt)

  • Reporting on In Scope and Out of Scope works.
  • Drive high quality financial performance to influence P&L result.
  • Adhoc reporting as requested by Business Unit or Business/Finance.
Quality

  • Coordination of subcontractor files, ensuring they are statutorily compliant with QHSE
requirements.

  • Actively identify / implement innovation across the contract and enhance performance and
continue to meet client expectation.

  • Perform with an understanding of business requirements, changes, and ensuring continuous
improvement.

  • Reporting and management of work management system.
  • Logging hazards & customer feedback on the QHSE Management Portal and reporting.
  • Subcontractor reviews.
  • Logbooks compliance.
  • Maintain eLogbooks.
People

  • Lead the Contract Support on site and ensure help is provided with any workrelated issues.
  • Lead the Contract Support Team, delegate and manage delegation of tasks.
  • Promote and maintain CBRE Culture through out the account team.
  • Complete all assigned training in a timely manner and ensure the team have completed theirs.


  • Timesheets

  • Collate, review, and accurately process weekly Overtime, including updating
  • Communicate effectively and build / maintain relationships at all levels with both internal and
external customers.

  • Attend regular role specific meetings and share best practice.
  • Holiday Planners. ensure holiday planner is kept updated.
  • Training Matrix. ensure training matrix is kept updated.
  • On / Off Boarding ensure that account staff listing / Org chart is updated.
  • Organising training for the team.
  • Updating of the team attendance plan
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