Copy Expert - Swindon, United Kingdom - Nationwide Building Society

Nationwide Building Society
Nationwide Building Society
Verified Company
Swindon, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Contract Type:
Permanent

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Ref: R00AOR03813

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Closing Date:01 May 2024


This is an exciting time to join our Legal, Regulatory & Mandatory (LRM) team within Nationwide's Customer, Brand & Engagement function, as we redefine how we engage and communicate with our customers.


The team is responsible for our LRM communications across a mix of print and digital channels for all account types within Nationwide.

As we continue to develop and roll out our new, modern, member -focussed brand, your role will be integral to how we transform our most critical customer communications.


Reporting to the LRM Communications Manager, you'll use your communications expertise and copy writing experience to turn, often complex, messages into clear, engaging, customer-focussed communications that go beyond simply meeting our regulatory requirements.

At Nationwide we offer hybrid working wherever possible.

More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working.

We value our time in the office to solve problems, to learn, and to feel connected.


What you'll be doing:


Working with the LRM team and key stakeholders across the business, you'll be responsible for developing meaningful content, informed through behavioural science and psychology, that results in positive financial outcomes for our customers.


As well as producing brilliant content yourself, you'll play a key role in training colleagues and evaluating a wide range of communications developed by multiple business areas - ensuring only those of the highest quality reach our customers.


This includes, interrogating business requirements, proposing and developing compelling, accurate and easily understood customer communications and ensuring all regulatory requirements are met.


About you:


  • You have copywriting experience within financial services communications and the regulatory environment.
    _Please submit two to three examples of your writing portfolio with your CV.

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  • You're passionate about creating brilliant, insightled customer communications that achieve great customer outcomes.
  • You have the confidence to work with colleagues from across the business, calling on regulatory and product expertise to inform and validate the solutions you recommend.
  • You'll collaborate with other copy writers from across the business to ensure the LRM communications you develop are fully integrated and joined up across all channels and touch points.
  • An expert critical thinker, you'll be quick to understand and break down complex information to get to the heart of the customer and business outcomes we need to achieve.
  • With a sound understanding of the principles of copy and design, you can write and oversee communications that are easy to understand and follow, that anticipate and answer customer needs and deliver a positive brand experience that deepens our customer relationships.

You are also:


  • Skilled in managing multiple priorities and expectations, and able to work independently, escalating where needed.
  • Able to confidently influence and make decisions, passionately owning the quality of the communications you produce.
  • Collaborative and a natural relationship builder you'll quickly engender trust among your internal and external stakeholders.
  • Able to articulate ideas clearly and effectively, drawing on evidence to support your recommendations and you impart your knowledge to colleagues in an engaging and effective way.
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Say it straight
  • This is about being honest and direct with good intent and saying what needs to be said in the room. It's also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
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Push for better
  • This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
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Get it done
  • This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the endtoend outcome.

The extras you'll get:

There are all sorts of employee benefits available at Nationwide, including:

  • A personal pension
  • if you put in 7% of your salary, we'll top up by a further 16%
  • Up to 2 days of paid volunteering a year
  • Life assurance worth 8x your salary
  • A great selection of additional benefits through our salary sacrifice scheme


  • Gympass

  • Access to a range of free and paid options for health and wellness.
  • Access to an annual performance related bonus
  • Access to training to help you develop and progress your career
  • 25 days holiday, pro rata

What makes us different:

Nationwide is the world's largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK's population. We've got the scale to compete with the big banks, but we're not
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