Customer Service Administrator - Chadderton, United Kingdom - Mpeople
Description
Mpeople Recruitment are currently seeking an enthusiastic and reliable
Customer Service Administrator on behalf of our replutable client based in
Chadderton, Oldham (OL9).
- Hours: 08:00 16:00 Monday to Thursday, 08:00 15:30 Friday (35 hours)
- Location: Chadderton, Oldham
- Salary: £21,000 £23,000
Duties will include but not be limited to:
- Ensure that the order experience from the customer's viewpoint is professional, friendly, consistent and that the customer always feels valued in accordance with our key values.
- Organise the logistics of job orders by ordering materials, organising templators, installers and subcontractors, and arranging the fabrication workload.
- A determination and tasking system to ensure that no customer response is ever missed.
- A mentality to produce communication with customers that is entirely "fair", even where cases are complex, customers are difficult, and regardless of journey stage; no customer should ever be considered "a pain".
- Maintain existing and build new relationships with clients, going over and above to make (particularly first) experiences exemplary.
- Liaise effectively and efficiently with colleagues and management.
- Have flexibility to adapt to unusual and specific customer needs.
- Always encourage others to put themselves in the customer's shoes especially when dealing with the most difficult cases.
- Manage the timeline of the customer's journey including templates, installations, and where necessary, revisits.
- Crossreference templates to ensure accuracy, and ensure attention to detail is never missed, and that customers are alerted regarding significant changes.
- Prepare the required aftercare advice literature and promotional incentives required for installation teams and ensure that they are taken by every team for every installation.
- Such for video and/or photography elements on job completion from all installation teams and for all jobs, and assist in storing the collected media in the appropriate shared drive location.
- Listen to customer issues and complaints, log them, and attempt resolutions in a timely and efficient manner using software based, task driven software. Ask for managerial assistance for the most difficult of cases.
- Ensure a uniform approach is adopted regarding customer call backs.
- Assist in the organisation of the manufacturing process including slab allocations, slab optimisation, preparation of cutting and polishing "work" sheets, and setting deadlines for job completions.
- Ensure individual stock items are ordered on a jobbyjob basis where bulk orders are not suitable.
Desired attributes, skills and experience:
- To be considered for this role you must have a minimum of 1 years' experience within an office administration position (within the last 3 years)
- Experience of processing sales orders and managing the process from sales enquiry through to completion of the job/delivery would be desirable
- Experience of working in a distribution / manufacturing type environment would also be advantageous
- Must have a calm natrued under pressure, and be able to maintain accuracy in your administration in a fastpaced environment
- The ability to come up with measured, suitable solutions for problems, and to ask for help and guidance when necessary; no burying your head in the sand or carrying the weight of the world on your shoulders.
- The ability to prioritise and resolve customer situations whilst ensuring that even the least important tasks are completed.
- Excellent multitasking, organisational and time management skills.
Job Types:
Full-time, Permanent
Salary:
£20,000.00-£23,000.00 per year
Benefits:
- Company pension
- Free parking
- Onsite parking
Schedule:
- Monday to Friday
- No weekends
Work Location:
In person
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