Service Operations Coordinator - Ringwood, United Kingdom - Rokill Pest Control Services
Description
Rokill are a long-established Pest control company with a great reputation for delivering a high-quality service, based upon training and teamwork.
We hold the Queen's Royal Warrant for pest control services.We hold Investors in People at Gold standard and are one of only two pest control companies in the U.K to have achieved this award.
It confirms our commitment to training, supporting and motivating our team.Our people are our greatest asset and the key to our success.
Rokill is a wholly owned subsidiary of the Nurture Landscapes Group and we have exciting and ambitious plans for growth.
We require an additional Pest Control Surveyor to join our Sales team, to develop new business and support existing clients in the Ringwood, BH24 3PB.
Roles and Responsibilities of the Control Surveyor:
- Process calls when complete and raise necessary invoices
- Keep customers updated with ETA's and job completion
- Answering customer queries and requests for information
- Provide administrative support to Senior Service Control Members and Senior Management
- Liaison with both Technician's and Customers
- Proving quotations for additional services
- Logging and acting on feedback from customers
- Supporting the key account management team to ensure we are providing an outstanding level of service
- Have a confident telephone manner, developed through experience
- Must be confident in all packages within Microsoft Office
- The ability to communicate effectively with a wide variety of people
- A comprehensive grasp on the English Language both written and spoken
- A keen eye for detail with a pride taken in works completed
- The ability to work to set procedures and follow instructions
- Enthusiastic, positive, personable with a desire to learn and excel in the position
- Must be able to multi task and work well under pressure
- Possess good spoken and written communication skills
If you are looking for a change in direction or have already started your career within this industry then please submit your CV for consideration in the first instance.
No agencies please.
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Rokill is committed to creating a diverse environment and is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status._
Job Types:
Full-time, Part-time
Salary:
From £23,000.00 per year
Benefits:
- Flexitime
- Free parking
- Onsite parking
- Referral programme
Schedule:
- 8 hour shift
- Flexitime
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Ringwood, BH24 3PB: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work authorisation:
- United Kingdom (required)
Work Location:
In person
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