Sales Progressor - Birmingham, United Kingdom - Citizen

Citizen

Verified Company

Birmingham, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Basis:
Monday - Friday 8:30am to 4:30pm

We are brave, we are ambitious, we are honest, and we are Citizen
We are looking for a New Homes Sales Progressor to join our successful New Homes Sales Team.

The ideal applicant will have a working knowledge of leases and sales contracts along with a background within a sales or estate agency role of a similar nature.

You will also be required to perform administrative tasks as part of your role, achieving high standards of service to our customers.

You need to be a self-starter with a flexible approach to work, you must have the ability to work well on both an individual basis and as part of a team, providing excellent customer service at all times.

The role will involve working with The New Homes Sales Contracts Manager to progress all shared ownership and private sale contracts, involving regular liaison with solicitors and internal clients to achieve exchange and legal completion timeframes and targets.

In housing you can make a real difference, the role of New Build Sales Progressor will involve:

Liaising with internal departments relating to the completion of new build properties, ensuring new customers are added to the system, welcome letters are issued to customers and utility companies are advised.
Approving mortgage offers for shared ownership properties, to issue approval letters to solicitors
Assisting in processing utility bills for shared ownership and outright sale homes, liaising with the creditors team to upload invoices on to EBIS
To chase outstanding IFA and solicitor information from Sales Advisors in order to issue memo of sales
To prepare leases and sales contracts for signing and sealing in house, including scanning and distribution to all parties
Processing and transferring data on to EDRM once a sale has completed, in order for files to be accessible to the whole company
To chase completed 7 day forms from outright sales customers after completion, for processing by the Customer Care Manager
Excellent phone manner, needs to assist with answering incoming customer enquiry calls

- relating to their workload.

As a minimum we need you to have:

Experience of working within a new build or estate agency background
Ability to carry out simple calculations involving percentages and general calculation of customer monthly charges for contracts and leases
Must be able to demonstrate experience of working to deadlines involving the customer experience
A passion to deliver excellent customer service
Have the ability to multitask and carry out all sales processes methodically, following all sales through from start to completion

We would be _really_
excited if you have:

Knowledge of sales contracts and leases
Ability to monitor issues and provide solutions to improve customer service and contract timescales
Ability to liaise with solicitors and customers regarding outstanding information to meet sales timescales

Our people are everything and we offer: (check and amend)

Opportunities for salary progression

- 'Live work better' scheme which actively encourages work-life balance

Annual leave starts at 25 days per year, increasing with length of service

Company Pension

Citizen match up to 10%
If part of the pension scheme you are entitled to Life cover (three times your annual salary)
Organisational Sick Pay (benefit increases with length of service)
EAP a 24/7 service which gives free, confidential advice and support on a range of issues including telephone counselling
Medicash scheme which includes GP Access, digital Physiotherapy app, retail vouchers and discounts, discounted gym memberships and more
Recognition through our Employee Excellence Awards
Representation opportunities on our Staff Consultative Forum
Access to Citizen's Wellbeing platform
Employee Excellence Awards (winners receive extra days annual leave that year)
Occupational Health
We believe everyone has something to give and encourage everyone to be the best they can be to reach their full potential with extensive learning and development opportunities

Here at Citizen, our purpose is to provide homes that are a foundation for life.

There are some fundamental challenges people in our communities' face, and we want to be an organisation which can help them deal with these.

So, we are working to solve some of the most pressing issues around housing and homelessness.

We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse or neglect.

As part of our recruitment process, we carry out robust safeguarding checks.

Closing date: 26/02/24

Interview date: 11/03/24

INDAD
This is a great opportunity for you to join one of the UK's most trusted social housing providers.

Citi