Customer Service Representative - Hoddesdon, United Kingdom - Allendale Group Ltd

Allendale Group Ltd

Verified Company

Hoddesdon, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Purpose of the role:

As a member of the Customer Service Team, you will be looking after the customer journey, from the initial enquiry to aftersales support.

You will work closely with our despatch, purchasing and technical teams to ensure customer needs are met and expectations are exceeded.

Key Responsibilities:

Creating quotations, processing purchase orders and taking orders by phone
Advising customers on stock availability, lead times and technical information, by liaising with despatch, purchasing and technical team.
Engage with technical support to continuously improve product knowledge and selfdevelopment training in both existing and new products
Working with the Despatch Coordinator to resolve any order issues or amendments
Handling order tracking enquiries
Respond to any customer complaints to ensure that these are dealt with swiftly and effectively
Logging customer returns, ensuring the ERP system is correctly updated, and that any credits to customers are passed to the accounts department for refund processing.
Updating CRM and customer records
Identifying inbound sales or product opportunities, forwarding information to the Customer Service Manager or relevant department
Assisting other departments where required
To undertake any reasonable additional tasks or duties, as asked of you, from time to time.
Ensure that you understand and are familiar with your responsibilities and duties as contained in the Company's Health & Safety Procedures.

Knowledge, skills and experience required:

Ability to work both independently and as part of a team
Ability to learn new skills and tasks as needed
Excellent written and verbal communication skills
Must be organised, able to prioritise and be comfortable dealing with multiple tasks simultaneously
Excellent customer service skills
Proficiency in Microsoft Office, and ability to learn new software packages quickly

Salary:
£27,000.00-£30,000.00 per year

Benefits: