Service Desk Analyst - Birmingham, United Kingdom - Akkodis

Akkodis

Verified Company

Birmingham, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Service Desk Analyst

Modis are currently working in partnership with a market leading service provider to recruit a Service Desk Analyst to join their growing team.

This is an exciting opportunity to join a leading business and provide support to multiple high profile clients.

The Role

As a Service Desk Analyst you will provide a range of technical support to customers and be exposed to emerging technologies.

This role not only offers a competitive salary but the opportunity to develop your technical skills and gain industry recognisedcertifications in multiple areas including azure and DevOps.

The Responsibilities

Action, update and resolve logged support tickets in line with SLA commitments
Carry out daily system checks and distribute results within required timescale to customers
Patch servers according to the patching cycle
Attend daily calls with customers
Undertake appropriate system housekeeping activities
Raise, obtain approval and deploy approved system changes
Produce and update support documentation
Produce regular reports
Management and administration of backup systems
Provide support for Business Continuity activities
System monitoring, proactively and through various tools
Laptop build and hardening

The Requirements

Experience and knowledge of problemsolving, experience of Microsoft Server Operating Systems (2019, 2016, 2008, 2003 / 2000 / NT4)
Experience of using a ticketing system such as Service Now, Cherwel, or any other ticketing system
Knowledge of a variety of enterprise backup solutions, with Indepth skills in at least one (TSM, NetApp, Snapcenter, Commvault, Netbackup )
Knowledge of system hardware platforms including HP / Dell / IBM
Excellent communicator, able to articulate issues and solutions to customer, third party and internal contacts, both written and verbally
Able to take responsibility for tasks and see them through to satisfactory conclusion, even when this requires support from other people / teams
Able to gain security clearance

Desirable