Customer Care Administrator - Solihull, United Kingdom - Fawkes & Reece

Fawkes & Reece
Fawkes & Reece
Verified Company
Solihull, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Location:
Solihull


Salary:
£22K- £23K per Year


Contract:
Permanent


Type:
Full Time


Reference:
HF-CCA_


Posted:
July 12, 2023


Customer Care Administrator

Based in Solihull

Paying £23k

Perm role
An exciting opportunity for a highly motivated individual to join a Civils Client as a Customer Care Administrator.

The purpose of the role will be to provide complete administrative support to the team in line with business requirements.


Key Responsibilities and Accountabilities:


  • Maintaining weekly reporting for clients to include updates on outstanding works.
  • Answer phone calls and assist with any queries where required.
  • Communicate with the Commercial department chase for outstanding pricing, deal with queries surrounding defects etc.
  • Raising invoices upon request from the Customer Care Coordinators and Customer Care Manager, submitting to clients 2 x monthly, and chasing payments where required.
  • Escalating debt to the Customer Care Manager and Commercial Director.
  • Step into the Customer Care Coordinator role to cover for absence.
  • General administration for the Customer Care Manager.

Requirements:


  • GCSE Minimum 6 A-C / 59 including Math's and English.
  • Excellent computer skills, including MS Word and Excel.
  • Effective verbal and written communication skills.
  • An understanding of delivering excellent customer service.
  • Ability to resolve problems and diffuse difficult situations.
  • Good telephone manor.
  • Ability to prioritise tasks.
  • Work well under pressure.
  • Demonstrate an extremely high level of confidentiality.
  • Polite and confident.
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