Senior 3rd Line IT Engineer - Birmingham, United Kingdom - Involved Solutions

Involved Solutions
Involved Solutions
Verified Company
Birmingham, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Title:
Senior 3rd Line Engineer


Location:
Birmingham - Hybrid after onboarding


Salary:
Up to £40,000 + Benefits


Contract/Permanent:
Permanent


Working Hours:
Working between 8am - 6pm (Flexible)


Hours per week: 37.5


WHAT YOU GET:


  • Up to £40,000 salary as well as benefits
  • To work with a growing organisation who are looking for a Senior 3rd Line Engineer to provide support to an IT company as a 3rd Line Engineer and mentor for 1st/2nd Line Engineers
  • Excellent opportunity for a passionate and driven individual to progress their career
  • Working as an Senior 3rd Line Engineer providing support to a growing organisation with multiple years of experience in its field
  • Progression opportunities within the company
  • Extensive training opportunities
  • Complete BAU Troubleshooting Support and exposure to projects
  • Opportunity to increase skillset and develop individual competency, problem solving skills and technology exposure

THE JOB:


The role of the Senior 3rd Line Engineer:

  • Working with multiple technologies and getting hands on experience with them
  • Troubleshooting a wide array of 3rd Line issues using technologies including Office 365, Hyper V, Windows and many others
  • Get hands on experience with bespoke technologies
  • Handling complex 3rd line issues and acting as the escalation point for all Engineers
  • Be the point of contact for complex troubleshooting issues and involves problem solving at the highest level
  • Management of 1st/2nd/3rd Line IT issues and overlooking the whole service desk
  • Be involved in Appraisals/Recruitment and conversing with sales teams
  • Look after a team of around 68 employees

WHAT WE LOOK FOR:


Essential Skills:


  • Office 36
  • Strong experience of Outlook/Exchange Online and password resets


  • Networking

  • Worked with Firewalls, Switches, vLANs, routers and have troubleshooting experience with including firewall upgrades, understanding networking concepts, setting up and diagnosing problems with firewalls and setting up new rules


  • Hyper V/ VMware

  • Troubleshoot and diagnose issues/experience of virtualisation
  • In addition creating VMs and clusters


  • Windows/Windows Server

  • Experience with Windows and Windows Server, having worked with any version

Additional Technical experience that is desired:

  • Working in an MSP environment and experience within a fast-paced environment
  • Experience with Azure and creating VMs within Azure
  • Azure Active Directory
  • Mac OS


  • Intune

  • Mobile Device Management experience
  • Previous management experience or mentoring
  • Any Certifications

Soft Skills:


  • Reliable can work in a team but also by themselves
  • Team player
  • Customer Service clear communication skills and able to articulate easily

Alternatively for more information, please call Involved Solutions on
3rd Line / IT Engineer / Infrastructure / Intune / Networking / O365 / Exchange / Hyper V / AD / Active Directory / SharePoint / VLAN / Routers / Switches / MSP / Virtualisation / VMware / Office365 / Teams / Outlook / Exchange Online / Mac OS / Azure AD/ MDM / Windows / Windows Server / Clusters / VMs / Virtual Machines / Appraisals / Recruitment / Microsoft / Networking concepts
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