Medical Secretary - Whiston, United Kingdom - Mersey and West Lancashire Teaching Hospitals NHS Trust
3 weeks ago
Description
The Surgical Care Group at Whiston Hospital is looking to appoint a Medical Secretary to provide a comprehensive service with the minimum of supervision within the Surgical Care Teams.
Applicants will be proficient in the use of audio-typing and word-processing packages and ideally qualified to at least RSA Level 3/OCR typing/word-processing or equivalent.
Experience of using Microsoft Office software and the Medway system is an advantage but training will be provided if necessary.
There is a need to be able to work to tight deadlines and withstand the pressure of a busy department and it is essential that you are able to work on your own initiative.
- To quality check documentation completed in clinical administration support
- Audit reports bimonthly against KPI's (key performance indicators)
- Mentor, train and supervise relevant staff as required by the Administration Services Coordinator
- Ensure all outgoing post is sent out within 24 hours of signing
- Type dictation from audio transcription of clinical correspondence and documentation. Ensuring appropriate follow up arrangements /investigations are in place. Liaise with Personal Medical Secretary of specialty accordingly
- Deal appropriately with concerns from staff in line with Trust policy
- To answer the telephone promptly and politely, telephoning patients where appropriate using tact, discretion and empathy in all situations
- Accurate use of patient information using the Patient Administration System (PAS), including registration screen to check patient details are correct
- Distributing departmental equipment and maintaining a log of lending including equipment used by patients in the community. Liaise with equipment pool when required.
From 1st July we have come together as a single organisation under the name Mersey & West Lancashire Teaching Hospitals NHS Trust.
The Trust delivers acute hospital care, intermediate care, community, and primary care services to a population of over 600,000 people with a combined workforce of around 9000 dedicated and skilled staff from 17 locations including Whiston, Southport & Formby, St Helens, Ormskirk and Newton hospitals.
The Trust provides regional services for burns, plastic surgery and spinal injuries to more than 4 million people across Mersey and West Lancashire, Cheshire, the Isle of Man and North Wales.
Our Vision is to deliver 5 Star Patient Care:
- CARE that is evidence based, high quality and compassionate
- SAFETY that is of the highest standards
- COMMUNICATION that is open, inclusive and respectful
- SYSTEMS that are efficient, patient centred and reliable
- PATHWAYS that are best practice and embedded, but also respect the individual needs of patients
Our achievements include:
- Trust rated Outstanding by CQC Inspection August 201
- Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
- Awarded National Preceptorship Accreditation for our Nursing & AHP Preceptorship Programme
KEY DUTIES
- To quality check documentation completed in clinical administration support
- Audit reports bimonthly against KPI's (key performance indicators)
- Mentor, train and supervise relevant staff as required by the Administration Services Coordinator
- Ensure all outgoing post is sent out within 24 hours of signing
- Type dictation from audio transcription of clinical correspondence and documentation. Ensuring appropriate follow up arrangements /investigations are in place. Liaise with Personal Medical Secretary of specialty accordingly
- Deal appropriately with concerns from staff in line with Trust policy
- To answer the telephone promptly and politely, telephoning patients where appropriate using tact, discretion and empathy in all situations
- Accurate use of patient information using the Patient Administration System (PAS), including registration screen to check patient details are correct
- Distributing departmental equipment and maintaining a log of lending including equipment used by patients in the community. Liaise with equipment pool when required
- Accurately recording all clinical activity on the Somerset database
- Create, maintain and dispose of departmental patient referral files
- Updating and maintaining internal databases including clinical audit and MDT information as the department requires
- Maintaining a stock of clinically required departmental forms
- Liaising with community based clinical teams
- Receive cash/cheque donations to Trust; provide receipt/letter of confirmation
- Ensure efficient audit processes in place concerning correspondence to ensure quality levels maintained and rectify accordingly
- Print off EIS reports for discharges
- Taking minutes of meetings and circulating to relevant groups
- Obtain inform
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