Customer Account Executive - High Wycombe, United Kingdom - Chiltern Recruitment Ltd

Chiltern Recruitment Ltd
Chiltern Recruitment Ltd
Verified Company
High Wycombe, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Our client a family-owned business established over 40 years ago are looking for a Customer Account Executive
- office based locally.

This is a sales support role with strong account administration experience. Fastener knowledge preferred, but not essential as full training will be provided. Day-to-day support of key sales accounts and help grow sales in line with company's business plan.

A proactive approach to dealing with problems is required to ensure issues are resolved quickly and customers have a great experience.


Key Responsibilities include:

  • Orders to be placed within one hour of receiving them
  • Ensure customers receive order acknowledgments, confirming all orders
  • Ensure customer purchase orders are stored correctly in relevant folders
  • Ensure lost sales are recorded
  • Report customer complaints to the business
  • Ensure special customer requirements are followed and completed before goods are dispatched
  • Arrange collections and deliveries to customers
  • Ensure delivered stock is allocated to customers and operational team leaders are briefed
  • Complete customer order books, advising customers when they will receive goods
  • Manage incoming inventory by working with Supply Chain and Operations to ensure service levels and backorder targets are met
  • Download customer orders from online platforms
  • Complete and circulate Daily Sales Report
  • Customers setup process is followed to ensure new customers are setup correctly and in a reasonable time
  • Produce ad hoc and regular reports that support the business
  • Provide support training for new starters
  • Strong communication skills
  • Previous strong administration skills essentials
  • Team player
  • Strong work ethic
  • Ability to use Microsoft Office packages to an intermediate level, especially Excel
  • Account management and sales experience, including outbound calling desirable
  • Strong attention to detail
  • Ability to prioritise and multitask
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