Parts Advisor - Hare Hatch, United Kingdom - Marc Brunel Limited

Marc Brunel Limited
Marc Brunel Limited
Verified Company
Hare Hatch, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

The Parts Sales Assistant has operational responsibility for advancing parts sales from the UK and the US for predominantly classic but also modern Ferraris, Lamborghinis and Maseratis.


This will involve the management of a range of processes and activities from identifying the correct part or a suitable substitute based on an examination of the damaged part or description of the problem to placing orders / tracking down of suitable parts.

This will involve obtaining these from suppliers and arranging in house solutions from our clients own workshops.


Duties and Responsibilities:

The Parts Sales Assistant is an operational and hands on role that will require the incumbent to take the lead in enabling the Parts team to successfully and profitably deliver the duties listed below:

  • Proactively reach out to existing as well as potential customers usually by phone, advising customers on what parts may offer the best solution to meet customer needs.
  • Read online catalogues or computer displays to determine replacement part availability, stock numbers and prices.
  • Determine replacement parts required according to inspection of old auto parts.
  • Receive orders and fulfill orders from stock or if out of stock, liaising with relevant contacts or with our Machine Shop to have replenishments made.
  • Putting orders together and arranging for them to be sent by courier or making other arrangements for delivery.
  • Prepare other sales documentation and transferring to dispatch department as required.
  • Receive payment or obtain credit authorisation.
  • Examine returned parts for defects in cooperation with the Quality Control Department.

In addition, the Parts Sales Assistant will be expected to:

  • Evaluate the impact of delays in the supply of parts and work with other departments heads to come up with contingency plans.
  • Maintain excellent relationships with our loyal customers, ensuring that the Parts team goes out of its way to anticipate customer information needs and therefore delight them by our proactive approach.
  • Observe parts sales on a daily basis with the rest of the parts team and ensure that it is on track to deliver parts sales targets.
  • Assist with planning and preparing budgets for the Parts department.
  • Carry out any other ad hoc projects as assigned by management in furtherance of the company's goals as leader in the supply of Ferrari, Maserati and Lamborghini parts.

Experience required:


  • A minimum of 2 years parts sales experience (automotive or aviation background essential).

Competencies required:


  • Written and verbal communication skills.
  • Negotiating, influencing and relationship building skills.
  • Initiative and problemsolving skills.
  • Attention to detail.
  • Planning and organising with effective time management.
  • Willingness to work flexibly as part of a small team.
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