Programme Officer - London, United Kingdom - British Council

British Council

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Programme Officer - UK

Date:1 Nov 2023

Location:
London, UKM, GB

Company:
British Council

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK.

We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In we reached 650 million people.

Programme Officer.

Pay band:7.

What we'll offer you:
In addition to a competitive salary and excellent civil service pension contributions, the British Council offers:

32 days annual leave, in addition to public holidays
3 days volunteering leave
Opportunities to grow and develop in the role with continuous professional development.

Location:
UK - London.

Department:
Arts, Cultural Engagement.

Contract type:12 months (Maximum) fixed term contract (Maternity Cover)

Closing Date: 15th November 2023 at 23:59 UK Time.

Requirements:

Mobility / relocation / visa sponsoring support will not be provided.

This is a maternity cover for a maximum of 12 months, therefore, the role could be shorter if the role holder returns to work sooner.

The expectation is to be working in the London office approximately 2 days per week.

The Team:

Come and join the British Council's Higher Education & Science team, with Cultural Engagement as a Programme Officer.

This role is a maternity cover, working in a large team of nine, where you will contribute to the efficient administration of the Chevening Scholarship Programme on behalf of the Foreign, Commonwealth and Development Office.

The Chevening programme is a UK flagship Scholarship scheme.

The Role:

We're looking for a Programme Officer to join the programme from ideally January 2024, on a fixed term contract for approximately 12 months (Maternity Cover).

The focus of this Post is to facilitate a full and memorable experience for Scholars throughout their time in the UK and to support their day-to-day requirements.

You will display a strong commitment to customer service through the professional and timely administration of awards and development of events and other engagement opportunities.

You will work alongside a range of stakeholders as their contact for the Programme whilst managing a portfolio of universities comprising between 120 and 160 Scholars.

Accountabilities:

Take responsibility for a portfolio of universities and to act as the first point of contact for a range of stakeholders including the Scholars themselves, universities, partner organisations and overseas Posts as required to ensure the smooth running of the programme.
Update financial and information databases including Microsoft Office and internal systems.
Under the direction of the Senior Programme Officer
UK, to plan, organise and deliver events (including at least one event in partnership with a university), and other visits or opportunities. These events will have the aim of enriching the Scholar experience, developing relations with universities and partners and increasing the overall value and impact of the programme. You will also contribute to the engagement strategy and evaluation of events under the supervision of the Senior Programme Officer
UK and Programme Manager
UK.
Provide stakeholders with a highquality service including the provision of professional and timely responses to a wide variety of enquiries and correspondence through all mediums/channels. Customer service targets will be measured in relation to our contractual key performance indicators.
Assist in the production and distribution of various scholarship materials to clearly defined timelines and targets as defined by our contractual key performance indicators. The documentation will include official scholarship documentation, correspondence, newsletters, memoranda of understanding, financial documents and others as required.
Take a proactive role in developing and raising awareness and developing the Chevening brand with stakeholders (especially with Scholars, universities and event partners).
Support and promote policies and carry out duties in a customer service driven and resource efficient way, recognising the shared responsibility involved when delivering a professional flagship scheme.
Attendance at certain events which may be in the evenings or at weekends will be required.

Requirements of the role:

Knowledge of international higher education students.
An understanding and commitment to good customer care/services
Excellent time management and organisational skills and the ability to remain focused in orde