Internal Client Management and Support Administrator - Sandy, United Kingdom - 1st Choice Rec

1st Choice Rec

Verified Company

Sandy, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our client based in Sandy is currently recruiting for an Internal Client Management and Support Administrator to work alongside their busy team If you have excellent administrative skills and customer service experience, then don't miss out on this amazingopportunity

You will be responsible for the following tasks in agreement with your Line Manager and Directors:

Manage client issues and maintain excellent client relationships
day to day customer service inbox
respond to client calls
handling administration tasks for client accounts
liaison with engineers to support client configuration and issue resolution
client onboarding
Client site analysis
study client sites and shortlist recommendations for improvement
pro-active liaison with clients on system and site improvements
participate in the SDR ('Stale Data Reporting') process and provide cover for colleagues
Post installation and service
handle and process client communications
manage internal client site configuration
manage internal administrator tasks for client sites
Client Training
Prepare documentation
Run Client Training Sessions (via Google Meet/Teams/Zoom)
On occasion, you may be required to visit client sites
Client satisfaction surveys
Team dynamics
Attending team meetings with active participation
KPI's to management
Suggestions for improvements within the organisation
Other tasks as may from time to time be required including cover for colleagues such as Stock Handling support

Skills:

Good grammar verbal and written

Good technical knowledge

Excellent Customer Service skills

Excellent Administrative skills

Benefits:

Monday-Friday 08:30am-17:30pm

£25,000-£28,000 per annum

On site parking

1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business.