Service & Maintenance Co-ordinator - Manchester, United Kingdom - STSUK Ltd

Description

• Modern office setting
• Growth opportunities
• Onthejob training
• Safe work environment

The purpose of this role is to initially support our Operations Manager in reviewing our whole operations delivery model to achieve the best customer service experience possible as part of our goal to focus on quality, excellence, and reliability.

Once trained, you will then be responsible for managing the daily diary of a team of engineers dedicated to repairing and maintenance works ensuring all jobs are completed to the highest standard in the required timescale.

This will involve liaising with customers, suppliers, and engineers to ensure the smooth operation of the work schedule to achieve our purpose of getting the right things done right.

• Responsible for planning and supporting the delivery of responsive repairs and scheduled maintenance services. You will have to ensure that we have the correct resources allocated to each area and that the engineers' work is planned in the most efficient and effective way.
• Maintain an ongoing relationship with the clients, keeping them informed, answering queries, and arranging site visits.
• Help new and existing customers with any inquiries regarding existing works or new and potential future works.
• Monitor and manage the daily diaries of a team of engineers to ensure all sites and jobs are completed within the required timescales.
• Liaise with customers, suppliers, and engineers to ensure the smooth operation of the work schedule and satisfactory completion.
• To participate in training and ongoing learning to help us continually improve our customer satisfaction levels.

You are a confident and positive person who is self-motivated, has passion, energy, enthusiasm, initiative, and pride to deliver high-quality work backed by positive values which support our passion for putting people, quality and the environment first.

You listen to, and work with, a diverse range of people, communicating clearly and effectively as a loyal team player whilst being patient, reliable, tolerant, and determined to find solutions.

You are friendly, respectful, and professional with a passion for customer service, being unphased with going the extra mile to help strengthen relationships.

You are a well-organised forward planner, critically assessing your own performance, personal development, having a strong learning ethic, and are used to responsibility, and accountability.

You have the ability to adapt to individual situations and remain calm under pressure, comfortable with creating and managing change and a fast-paced environment.

You have an eye for accuracy and attention to detail to ensure that the work goes out right first time and that it is well communicated so that everyone knows what they are doing.

• Good listening, written and verbal skills to communicate with people at all levels in and outside the business for smooth operation
• Ability to work with your own initiative, think creatively to overcome challenges, and drive activity forward.
• Strong time management and ability to prioritise tasks and demands.
• Highly organised approach to arranging data and information
• Telephonebased customer service experience.
• Database experience on people or job planning software.
• Proficiency in standard Microsoft programs (Word, Excel, Outlook) and familiarity with spreadsheets.
• Familiarity and confidence with social media to upload information based on our engineers completed work.

• Salary is based on 40 hours per week.
• Contributory Pension Scheme.
• Private Medical Insurance with Gym discounts.
• Progressive holiday scheme starting at 31 days Inc. BH and your birthday, earning an additional day a year up to a total of 39 days.
• Up to 150 hrs/Yr formal training regardless of experience
• Company Events
• The opportunity to progress within the business
• On-Site Parking

• Company events
• Company pension
• Free parking
• Gym membership
• Onsite parking
• Private medical insurance

• Monday to Friday
• No weekends

• Customer service: 1 year (preferred)