Patient Communication Coordinator - London, United Kingdom - Cadogan Clinic

Cadogan Clinic

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Patient Communications Co-ordinator
Our multi award-winning clinic is looking for a talented individual, to join our friendly and highly regarded team.

With the ability to multi-task, you will be dedicated, organised and efficient; able to deliver an outstanding patient experience using exceptional customer-service telephony and administrative skills.

This is a unique opportunity to join our thriving, multi-specialist plastic and aesthetics hospital; the Cadogan Clinic, in the heart of Chelsea.

Grow your career working with our hand-picked "best in class" plastic surgeons and our committed team of professionals who love delighting our patients.

Co-founded by our world-renowned plastic surgeon Mr Bryan Mayou, (best known for introducing liposuction into the UK) and his wife Dr Susan Mayou who is our leading consultant dermatologist (as featured in the Tatler Beauty and Cosmetic Surgery Guide 2023), we continue to pioneer the latest techniques in cosmetic healthcare, treating over 20,000 patients each year.

Join us in our vision:
changing patients' lives and providing high quality care and excellent treatment outcomes.

Purpose and Vision

As a family-owned clinic we are committed to our people and have a strong, supportive, knowledgeable team who reflect our values of patient care and professionalism and we look for passionate individuals who share our ethos, vision and purpose.

Role summary:

No two days are the same in our busy clinic and our call operators are central to providing a first-class patient journey.

We pride ourselves on our patient care; and our call operators are the first to welcome our patients to our clinic.

Working supportively with one another, our team handle customer enquiries, providing guidance, product, and service information, contact liaison, and ensure every caller has a high-quality customer service experience to match our gold standard treatments and services.

Our patient communication co-ordinators are also highly skilled administrators, able to provide administrative support for the team as required, supporting the sales team with the execution of call campaigns and supporting the in-clinic reception team from time to time.

This is a rewarding role for a responsive, intuitive, confident communicator who has strong telephony skills and enjoys a fast-paced setting.

Being proactive, professional, and organised are key traits for this role; along with the ability to communicate across a network of professionals, ensuring every call is met with a considerate, responsive and professional approach acting as an ambassador for our clinic.

In addition:

Location:
Flexibility to work at home (one day a week)

HQ/ The Cadogan Clinic, 59 Markham Street, SW3 3NR and
The Cadogan Clinic, 120 Sloane Street London SW1X 9BW (close to Sloane Square, South Kensington, Knightsbridge, and Victoria stations)

Salary:
£22,000-24,000 per annum (full time annual salary; depending on experience and skills).

Contract Type:
Permanent, full time, 40 hours per week

Shift patterns:
Variable Shifts

Shift Days:
Monday to Friday with shifts on Saturday as per the rota (taken as Time in Lieu)

Benefits and Rewards
Additional Holiday: 31 days holiday (including public holidays, rising to 33 days after 2 years of service)

Holiday fun days paid day off on your birthday and a paid day off for your "tie the knot"; wedding day (after a year of service).
Wellbeing benefits: employee assistance programme, healthy inclinic snacks and refreshments, Cycle to Work scheme
Pension scheme (currently with NEST)
Beauty benefits: team treatments and product discounts on successfully passing probation
Social events; a social calendar and monthly team lunches from our favourite local foodie destinations in central London.
Recognition and reward schemes; gifts and finance awards for length of service and commitment to our brand promises.
Referral bonus scheme; rewarding our people for networking and growing our friendly team

Learning and Career Development

Opportunities to work with a growing, ambitious, and highly regarded, plastic surgery and dermatology business, networking with worldclass consultants in the field of plastics and dermatology; opportunity to develop your career within a knowledgeable and professional setting
Lunchtime learning (opportunities to learn from our consultants, industry specialists and our founders)
Protected time for development and training
Development pathways for training; opportunity to progress within specialist areas of responsibility; formalised training opportunities as per clinic strategy

Role Requirements/ Skills & Experience