Head of Operations - Manchester, United Kingdom - Carlisle Support Services

Carlisle Support Services

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Head of Operations - Retail Security & Merchandising

We are:

A rapidly growing business, with revenues increasing threefold in the past five years and set to continue. We provide services to a range of high profile and market leading clients across the UK.

To support our long-term goals, we are investing in people and technology to ensure we stay ahead of the competition, so there has never been a better time to join the Carlisle family.

We are experts in our chosen fields, focusing on the provision of cleaning, security, events, and retail support services.

You are:

An experienced leader, ideally within a Retail Security or Merchandising setting, you're able to balance customer needs with business goals and you know how to deliver service solutions that enhance business value.

Capable of supporting and developing your team to achieve excellent results, you thrive on challenge and embrace change.

You are an expert, but you never stop learning and evolving new ways of working, having a direct impact on improving the performance of the business and the service to your customers across Retail Security and Retail Merchandising.

Together we'll be:

Passionate about the wellbeing of everyone
Putting our customers at the heart of everything we do
Delivering on our promises all the time
Supporting everyone to be sectorbased experts

What you'll do:

Reporting to the Managing Director (Security, Events & Retail North) as Head of Operations, you will be to ensure Carlisle Support Services successfully delivers its contractual operational and financial targets across the Retail contracts which have two distinct areas - Retail Security, and Retail Merchandising.

You will ensure full compliance to customer's terms of business, service level agreements (SLA's), health and safety requirements and legislation associated with the delivery of this service.

This is a field-based role, with the main divisional offices in Liverpool and Manchester, and visits to other offices and client sites across the UK as and when required.

Your Essential Responsibilities will involve these core elements:

Lead the Operational Management team
Security and Merchandising
Lead contract development plans and ensure delivery of customer KPI's
Lead the monthly review process and operational planning
Oversee the resource development plan and resource planning process
Lead service line development

- people, process, and technology

Ensure service is delivered in line with financial targets
Oversee the daily reporting process
Lead the audit score improvement process
Develop strong customer relationships to provide a platform for growth
Keep updated with Retail Security technology and trends
Keep updated with Retail Merchandising market trends and retail store development strategies
Manage the budget with a view to exceeding financial targets
Monitor the customer temp check scores
Delivering customer account and sector growth

What you'll need:

Some experience, skills, and qualificationsbut don't worry too much if you don't tick every box because we are great at developing our people to reach their full potential:

Qualifications, Skills & Experience:

Significant experience in Retail Security contracts and a strong understanding of Retail Operations in general
Experience in leading £10m+ turnover contracts
Strong people management skills and experience of leading and managing multiple teams across the UK
Experience of working in a customerdriven service environment
Natural ability to build strategic customer relationships
An ability to problemsolve and demonstrate solution orientation
A confident user of data and reporting tools
Excellent communication skills
Selfmotivation and an ability to adapt to a changing environment
A skilled influencer and able to work collaboratively
Good organisational and time management skills, with the ability to manage conflicting priorities
Driven by performance and results
Competent user of IT systems
Able to work unsociable hours if needed
Must hold a full UK driving licence

What we'll give you:

The opportunity to grow and be your best self, to learn and develop through accredited training, to progress your career and to gain reward and recognition for excellence with Superstar and Core of Carlisle Awards.

Some of our other benefits include: