Data and Performance Coordinator - London, United Kingdom - deekay

deekay
deekay
Verified Company
London, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

JOB DESCRIPTION

Job Title Data Co-ordinator


Position Number(s)

Department Housing Management


Section or Service Property Services - Asset Management


DESIGNATION:


Responsible to:

Asset Information Manager


Employees directly supervised _(if _N/A

- applicable)_**:


Family Tree:

Page
1 of 5*
1.

JOB PURPOSE:To provide effective and efficient technical and administrative support to contribute to the analysis, development and maintenance of the Property Service databases and record management systems to assist in the achievement of service objectives.


2. DESCRIPTION OF DUTIES:


  • Provide support on updating and quality assuring data held on the department's database, ensuring the accessibility of accurate information across the department and to internal and external stakeholders as required.
  • Provide the full range of administrative support on all aspects of the team's work, including data input, data interrogation, word processing, filing and taking telephone calls.
  • Contribute to the development and implementation of policies and systems that support the maintenance and provision of accurate data.
  • Collate and provide performance, asset and stock data as required.
  • Work collaboratively with colleagues across the organisation to ensure effective service provision and achievement of corporate objectives, including contributing to business and service planning, risk management and business continuity.
  • Ensure that organisational expectations in relation to complaints handling, resident engagement and equality and diversity are met.
  • Undertake other duties relevant to the nature, scope and level of the role as necessary.

I agree to the above job description
**Post Holder
-****Date
..****Head of Service
**Date
..**
3. DIMENSIONS:
(WHERE APPROPRIATE)

Quote figures which give a picture of the job as follows:


(a) Annual budgetary amounts with which the job is either directly or indirectly concerned - None

I agree to the above job description
**Post Holder
Date
- .****Director / Chief Officer
Date
- .**Page
2 of 5*
4. SELECTION CRITERIA/PERSON SPECIFICATION

Job Title:

Data Co-ordinator


Conditions to Note:

Communities First, Respect, Integrity and Working Together.


Recruiting Managers:


Values & Behaviours

A Equal Opportunities
Demonstrate an understanding of and commitment to Council policies in relation to Equal Opportunity,
Customer Care and service delivery, and the ability to implement these policies in the workplace.


B Qualifications and skills

Essential:


  • Professional qualifications in ICT/Computer Science
  • Ability to use SQL, Microsoft Access, Excel to an intermediate level
  • Knowledge of retrieving, collating, manipulating, quality assuring and presenting data for analysis and reporting.
  • Experience using document and customer relations management systems including
Microsoft SharePoint and Dynamics.

  • Works well in team environment and has ability to work autonomously with limited supervision.

C Skills; Experience and Attitude

Essential:


  • Good communication skills with the ability to communicate effectively with a range of people verbally and in writing
  • Effective planning and organisational skills
  • Previous experience in an administrative role in an office environment
  • Experience of working in a social housing / property environment
  • Previous experience of working with a range of IT software, preferably Keystone/GIS


Page
3 of 5*- Proactively build positive relationships with relevant stakeholders to improve knowledge, share information benchmark against others and ensure adoption of effective business practice.


  • Previous database management experience

Our Values & Behaviours

D

PUTTING COMMUNITIES FIRST
-
We put local people at the heart of decision making in everything we do
:

-
We seek to include and involve: all voices matter
:

-
We provide quality services that are responsive, effective and efficient.

The following examples are indicators of effective behaviour:

  • I actively involve and include the communities that I serve in my work.
  • I shall reflect the views of the communities in my daily work.
  • I shall improve the service I provide through seeking feedback from others.

Our residents will feel that:

  • I have been included
  • I can see how my views have been taken into account
  • I can see improvements and developments based on my input

E

RESPECT
-
We listen to everyone and value the personal experiences of people in our communities and of each other
:

-
We adopt a fair and involving approach regardless of any way in which an individual is different to us.

The following examples are indicators of effective behaviour:

  • I adapt my approach to take account of all differences and cultures in the community and with colleagues.
  • I ensure I am equitable and fair by including those who are
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