Project Manager - Fleetwood, United Kingdom - BES Utilities

BES Utilities

Verified Company

Fleetwood, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Here at BES Utilities, we have a new and exciting role available for a Project Manager to join the Change & Delivery team within our offices in Fleetwood.

The Project Manager role is to support the wider Change & Delivery team with all project activity on the continuous improvement roadmap.

Focused on our customer journey and reduction in complaint volumes; the role will work on regulatory, government, IT& operational change projects to ensure business compliance whilst focused driving overall business performance; which in turn reduces churn and increases customer engagement.

The role is based within our Fleetwood site with some travel to our Manchester office as required.

Roles and Responsibilities (but not limited to):

Acts as conduit between the Change team and project sponsors/key stakeholders
Manage communications between stakeholders and internal business units with assigned activity
Organise and facilitate project status, team and working meetings ensuring completion of project milestones/tasks & project closedown
Creating and updating project plans, monitoring an ensuring project progress remains on track, within timeline, requirements, and budget
Lead project walkthroughs, business requirements gathering, design walkthrough, functional test plans and implementation sessions
Coordinating completion of supporting documentation across multiple projects including; scope/requirements, agendas, notes and actions, RAID log etc ensuring accurate and up to date
Conducting project reviews, preparing, and distributing status reports, ensuring internal and external stakeholders receive adequate communication
Proactively assist in identifying, managing, and mitigating project risks ensuring quality standards are met
To develop and support our continuous improvement agenda & change initiatives in line with our monthly customer feedback and known customer requirements
Work with the Training team to ensure clear engagement on pipeline of change/project activity
ROI tracking following project delivery to ensure relevant KPI, quality, financial etc improvements have been as expected vs. cost to deliver.

Competencies:

Communication
Strong interpersonal skills, both verbal and written; approachable, personable and develops good working relationships

Results Driven

A 'can do' person who thrives in a fastmoving environment of regulation, change and innovation and with a constant focus on delivering positive ROI

Attention to Detail

Effective at all aspects of planning, monitoring & reviewing; being aware of who projects will affect & manage the effect it will have on them

Problem Solving

Be able to resolve conflicts, think outside of the box to deliver positive resolution

Time Management

Effective organisation skills, be decisive, work well under pressure & ability to work on own initiative with mínimal supervision.

Role Requirements:

Essential_
Extensive endtoend Project Management experience including customer facing operational / project delivery
Advanced oral and written communication skills, including presentation and writing proposals
English & Maths GCSE Grades A-C
Desirable_
Understanding of the Energy sector and industry trends
PRINCE2 or Agile qualified
Experience of managing a portfolio of projects is an advantage

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