Customer Service Administrator - Derby, United Kingdom - Pendragon

Pendragon

Verified Company

Derby, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Administrator

Pendragon Vehicle Management

Hybrid Role

Competitive salary with pension, critical illness pay, life assurance, 23 days holiday plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services

Pendragon Vehicle Management is seeking to recruit a motivated, highly organised experienced Customer Service Administrator to be part of our team based at Pendragon Vehicle Management in Derby, which has recently undergone a major refurbishment throughout.

As a Pendragon Vehicle Management Administrator your daily responsibilities will be

Answering the telephone in a professional manner
Produce quotations for customers to a high level of accuracy
Ordering vehicles via our internal and external supplier chain
Proactively managing status reports
Driver updates completed
Effectively communicate with customers and manage their expectations
Arranging deliveries and ensure return vehicle sent to correct site
Data entry into several systems
Providing reports for Customers
Working closely with the Sales Team
Provide exceptional customer service skills and focus
Proactive complaint handling
Can do attitude

Ideally you will have experience of working in a busy and fast paced administrative environment. Excellent interpersonal, organisational and communication skills and the confidence to liaise with customers and colleagues at all levels.

With a focus on providing exceptional levels of customer service at all times, you must be computer literate with outstanding attention to detail.

You will also be able to demonstrate an ability to work effectively under pressure in order to meet deadlines.

In return we will support you with training, development and the opportunity to take your career to the next level.

Hours of work are 9.00 am to 5.30 pm weekdays.