Support Specialist - London, United Kingdom - Sharp Brains Ltd

Sharp Brains Ltd

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Summary:

As a Techbar analyst you will assess, troubleshoot, and resolve employee requests in person as needed on a daily basis.

Requests will vary from hardware and software to corporate infrastructure related issues requiring on-site analysis & resolutions. You'll provide outstanding customer service while managing engagement between end users, operational leadership, and IT teammates.

Required Skills/Experience:

Experience collaborating with various teams in a service-oriented customer-success environment.

Experience troubleshooting issues, researching solutions, and problem-solving efficiency.

Ability to learn & adapt quickly to new technologies and business requirements.

Ability to leverage attentive listening to understand and empathize with customer needs.

Experience supporting various OS in an enterprise environment including: MacOS (primary), Windows 10 (secondary), iOS, and Android

Experience supporting various hardware in an enterprise environment including: Apple Laptop (primary), Dell / HP Laptop (secondary), desktops (Apple and HP), corporate-owned mobile devices (IOS/Android), and standard peripherals

Experience supporting and troubleshooting corporate networks and remote user environments.

Experience supporting and troubleshooting L1 Active Directory related issues.

Experience on endpoint security tools L1 (Anti-virus / Firewall / Two-factor authentication)

Experience supporting and troubleshooting conference room tools L1 (Audio / Visual) as needed.

Adherence to security policies and corporate best practices

Ensuring support content is accurate and up to date (Knowledge base maintenance)

Job Types:
Full-time, Fixed term contract

Contract length: 12 months

Pay:
£2,000.00-£2,700.00 per month

Experience:

Technical support: 3 years (preferred)
MAC: 2 years (preferred)

Application deadline: 19/05/2024