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  • Housing Patch Manager - Wembley - Reed Property & Construction

    Reed Property & Construction
    Reed Property & Construction Wembley

    1 week ago

    Default job background
    Full time
    Description

    Housing Patch Manager

    Location: Wembley
    Job Type: Full-time
    Temporary till end of March (with possible extension)

    We are seeking a dedicated Local Housing Manager to join our team. The role involves managing and coordinating housing and estate services within a specific area, ensuring high-quality service delivery that meets the diverse needs of our customers.

    Key Responsibilities:

    • Manage and coordinate housing and estate services within a defined geographical area.
    • Be accountable and customer-facing, representing our values across all tenures.
    • Coordinate internal and external services to meet the diverse needs of our customers.
    • Deliver services that meet individual and local needs to a high standard.
    • Participate in local initiatives to support community projects, which may occasionally involve weekend work.
    • Seek continuous improvement in service delivery and customer satisfaction.
    • Manage relationships with the Local Authority and other Housing Association partners.
    • Act as the point of contact for customer complaints, estate services, tenancy management, tenancy enforcement, and lettings management.

    Required Skills and Qualifications:

    • Essential car user.
    • Proven experience in a social housing setting.
    • Good working knowledge of housing practice, housing law, and service charge management principles.
    • Demonstrable values of care, dare, and collaboration.
    • Adaptability and flexibility in a changing environment.
    • Strong collaboration, networking, and team-playing skills.
    • Experience dealing with customers from diverse backgrounds with complex or challenging needs.
    • Excellent administration skills and the ability to analyse customer feedback for service improvements.
    • Attention to detail and accuracy in writing, reporting, and numeracy.
    • Experience in customer service both face-to-face and via phone or written correspondence.
    • Ability to self-manage a varied and demanding workload, prioritising and organising effectively.
    • Innovative, empathetic, passionate, and a self-starter who isn't afraid of challenges.
    • Ability to manage and report on projects against agreed targets.
    • Proficiency in office management, including inbox and key management.
    • Willingness to work flexible hours as required.

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