Customer Service Advisor - Warrington, United Kingdom - Brookson Group

Brookson Group

Verified Company

Warrington, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Customer Service Advisor

Location:
Warrington (WA minute walk from Warrington Train Station

Working Hours:
Hybrid/Flexible working hours a week

If you are looking to join a market-leading company and have phone-based customer service experience, we would love to hear from you

With our market-leading, 18-month training program, you will gain an excellent knowledge of the industry and business which will enable you to progress your career with Brookson.

After training, we offer the option to work in the office each day if that's your preference, or we have the option for hybrid working which would mean a minimum of 2 days in the office with the rest remote working.

The core team hours are 9.00 am pm and we have options for people to work flexibly around their home life.

There is also a requirement to work every third Saturday but this will be from home with shortened hours of 9am - 1pm

Internally, your job title would be Business Advisor.

What will you be doing as a Customer Service Advisor?

Our customer service team receives a wide range of enquiries from our valued existing customers on topics such as payslips, expenses, invoices, tax, and more.

As Customer Service Advisor you will take full ownership of any query you receive and ensure the right solution is found for the customer whilst ensuring you provide the best customer service and support for the customer throughout.

This in turn will help you to build your knowledge and seek correct advice from the relevant department.

This is not your standard customer service role as you will be expected to provide accurate technical and timely advice to our customer base of contractors.

We will of course provide you with the training to be able to do this.

What are we looking for in a Customer Service Advisor?

Excellent attention to detail
Experience in a phonebased customer service role would be preferred
Some knowledge of invoicing, expenses, payslips and tax returns would be ideal
Strong communication and listening skills
A friendly and empathetic telephone manner
A positive cando attitude to ensure the customer receives a positive experience

Benefits

18month marketleading progression plan with a dedicated trainer
Ongoing training and support with regular recap sessions
Annual salary reviews as well as achievable quarterly commission which starters after your 4th month
Hybrid/flexible working options available
23 days' annual leave, plus bank holidays and your Birthday day off each year plus the opportunity to buy and sell holidays
Wellbeing benefits include discounted gym membership, access to mindfulness resources, confidential support 24/7, direct GP access, and in house Mental Health First Aid team to name a few
Cycle to work scheme
Local and online discounts
Life Assurance policy and Health Care cover
5% company pension contribution after 3 months
Free Financial Advice including Mortgages, Savings, Pensions, and more.

Next Steps
All applicants are required to have right to work in the UK (sponsorship not available for this role)

To find out more, please contact Ele from the Talent Team on

Job Types:
Full-time, Permanent

Benefits: