Head of Technology M&s Cio - Sheffield, United Kingdom - HSBC

HSBC
HSBC
Verified Company
Sheffield, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

  • Job description

Big Bank Funding. FinTech Thinking.


Our technology teams in the UK work closely with HSBC's global businesses to help design and build digital services that allow our millions of customers around the world, to bank quickly, simply and securely.

We also run and manage our IT infrastructure, data centres and core banking systems that power the world's leading international bank.

Our multi-disciplined teams include: DevOps engineers, IT architects, front and back end developers, infrastructure specialists, cyber experts, as well as project and programme managers.


The creation of
_Wealth and Personal Banking_ has allowed us to build on our position as one of the world's largest and fastest growing wealth franchises across the globe.

WPB serves more than 50 million customers worldwide; with
HSBC UK as one of the most critical and heavily regulated home markets, with over 15 million customers using our services provided by our three flagship brands,
HSBC Red, fd and M&S.


Role Description


HSBC UK's
M&S Bank was established in 2012, on the foundations of M&S Money, which launched in 1985, as the financial services division of Marks and Spencer plc.

At M&S Bank, we offer a range of financial services, from credit cards to savings products, loans to insurance; and we have the widest selection of travel money currencies available on the high street at our M&S Bureau de Change.

M&S Bank IT work within a value stream construct, with full line-of-sight to business outcomes allowing all colleagues to play a part in designing, building and running customer-centric services and capabilities.


Reporting into the WPB UK CIO, the
M&S Bank CIO will look to combine existing technology responsibilities for large scale in-country business relationships, execution of regional strategy for the M&S brand and oversight of all local execution, change portfolio of around
30M+ per year and technology service for the brand.

Furthermore, this role will
oversight / entity management of the underpinning Technology Platforms and the
c.300+ FTEs working across various Value Streams that provide the business functionality to support customer and product capabilities within the brand.

The MSB Bank CIO will be responsible for forming and executing the digital strategy that delivers on MSB's ambitious strategy to be
the payment provider of choice.

Appreciation of and alignment with
M&S Bank brand values and culture is important, as well as understanding the considerations of being in a joint venture (the other parent being Marks and Spencer Retail).

As M&S Bank is a separate legal entity, a sound Operational Risk Management Framework understanding will be needed.


The role will assist WPB UK CIO with running some of the global WPB wide initiatives like
Vision 27 initiatives, Nova initiatives (Mulesoft migration), Improving the
Change Governance, Application
Rationalization and Demise, Data Dispensation driven initiatives, streamlining / automating
Certificate Renewals, streamlining
Vendor Management, annual
Capacity Planning, etc.

The role will provide WPB UK CIO and CTO with oversight and advice on all Technology issues for
wider WPB UK e.g.

resolution and reduction of
Technology Incidents, reducing
Mean time to Recover, coordination of key
Change and Delivery deployments, Improving
Change Quality, increasing
Deployment frequency, tracking and managing various
IT Controls Compliance, Audits and Risks.


The role will also be responsible for developing a Brand Specific
Technology Strategy and roadmap taking in to account priorities such as keeping the systems up to date, vulnerabilities management, transitioning to
cloud based technology solutions and the removal of legacy systems; sponsoring and driving the continued adoption of
DevOps and Agile principles; and ensuring platforms are well maintained, stable, secure and sustainable.


Responsibilities

Accountabilities for Business, Customers and Stakeholders

  • The M&S Bank CIO will be responsible for the provision and delivery of all technology services to M&S Bank and its customers, as well as in forming and executing the digital and technology strategy that delivers on MSB's ambitious strategy to be the payment provider of choice.
  • Develop strong working relationships with Marks and Spencer's Retail, including helping to develop products aligned to their core goals and supporting their instore MSB presence.
  • Responsible for ensuring that all M&S Bank's demand is clearly articulated within global portfolios and for ensuring that relevant information is captured to enable local demand to be prioritised at the global level
  • Partnering with the Delivery teams and Value Streams to ensure adequate capacity is available to meet the demands for the Brand, and aid in getting prioritisation decisions working with business stakeholders based on the
More jobs from HSBC
See all jobs of HSBC