Leasehold Advisor - Tower Hamlets, United Kingdom - WESolutions

WESolutions

Verified Company

Tower Hamlets, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Summary:
We are seeking a highly experienced and knowledgeable
Leasehold Advisor. This is a a locum contract for 3 months with the potential for it to be extended.

Job Purpose:
Providing expert advice and information to leaseholders and delivering excellent customer service.

To work collaboratively with others to deliver the Leasehold Team plan.

To resolve disputes with leaseholders and arrange the associated compensation and writeoffs. This includes responding to complaints and FOI requests and resolving the associated issues after invoices have been issued.
To ensure enquiries from leaseholders, solicitors, benefits agency and other sections are answered promptly and within statutory time scales to ensure high level of customer care is maintained.
To ensure, in collaboration with the Finance Team that estimates, actuals, interim and final accounts are produced in a timely manner.
To work closely with all staff and leaseholders to deliver changes generated by improvement plans and suggest further improvements. Produce monitoring information for the Leasehold Management Team and deliver the annual service improvement plan.

Essential Criteria

Experience of providing specialist advice and information to leaseholders.
Experience of resolving disputes with leaseholders and arranging the associated compensation and writeoffs.
Customer Service experience.
Accounts experience to produce estimates, actuals, interim and final accounts.
Experience of working closely with all staff and leaseholders to deliver changes generated by improvement plans and suggest further improvements.
Experience of assessing leaseholders' liability and calculating leaseholders' share of charges.
Experience of working with contract administrators and consultants to ensure that consultation letters and costings are correct and leaseholders are advised appropriately.

Job Types:
Full-time, Temporary contract

Contract length: 3 months

Salary:
£28.94 per hour

Expected hours: 35 per week

Application question(s):