Senior Systems Administrator Jrn - Newcastle upon Tyne, United Kingdom - Northumbria Police

Northumbria Police
Northumbria Police
Verified Company
Newcastle upon Tyne, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Senior Systems Administrator JRN

  • Vacancy Type
  • Police Staff
  • Area Command / Department
  • Force Transformation
  • Location
  • Newcastle
  • Contract Type
  • Permanent
  • Hours
  • Full Time
  • Salary Range

- £33,039 - £37,58
  • Closing Date
  • 15/11/2023

Role:

Job title:

***
Senior Systems Administrator

Salary:


Band 8, £33,039 - £37,584 per annum

Location:


Agile/ Forth Banks

Hours/Contract:


Full-time, Permanent
Working for #TeamNPOur purpose at Team NP is simple: to keep people safe and to fight crime.

But it takes more than officers alone to do the job - and that's where our 2,000-strong team of police staff and 200 volunteers come in.

As one of the largest police forces in England we have a huge variety of departments and specialisms offering you endless opportunities.

From mentoring and coaching schemes and online soft skills courses to leadership development programmes; we'll give you the support, training and time to carve out the career you always wanted.

As one of the top 50 UK inclusive employers and a disability confident employer, we promote a culture of respect in the workplace so everyone can feel seen, heard and valued.

Whether you're a member of staff or a volunteer, you can also expect first-rate support to manage your health and wellbeing.

With year-round events, a 24/7 welfare support hotline and a leading approach to neurodiversity, our initiatives enable you to be at your best.

Above all else, here at Team NP, we can offer you a career that is so much more than just a job, it's a chance to be part of something that really matters.

Learn about our full benefits package
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The role


Here at Northumbria Police, we think our region is amazing It takes a great deal of people from different backgrounds, with diverse skills and experience to serve our force area effectively, think you have what it takes to help us make a difference? This could be the perfect time for you to join us in our Force Transformation Department as a Senior Systems AdministratorTo lead a team of System Administrators who provide the Force with configuration, support and maintenance skills and experience across major force systems (RMS, SmartContact, GIS); setting standards for the team and expected to be proactive in locating and solving problems/issues, providing improvements, aiding usage and passing on system knowledge to the Force business users/representatives.

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What you'll do

  • Lead the team providing systems administration support for the Force RMS, SmartContact and GIS software.
  • Ensure timely response to issues encountered by users, including: fault diagnosis; problem solving; remedial actions; system testing; user access and daily monitoring to respond to concerns in a timely manner
  • Lead on the configuration of Force RMS, SmartContact and GIS products, ensuring optimal system effectiveness and enhanced user experience to support in the delivery of outstanding operational processes
  • Line manage and coordinate System Administrator activity ensuring; configuration standards are documented and upheld, processes followed and documentation is continually maintained.
  • Responsible for ensuring all technical environments being used by the Force are kept up to date and synchronised
  • Maintain and continually develop excellent product knowledge, both personally and across the team, to ensure future developments/ enhancements/ product roadmaps are known and understood. Advise others on the use, potential inclusion and benefits of any new features being provided.
  • Lead on the change management process for Force RMS, SmartContact and GIS, ensuring governance is documented and followed. Ensure the team are utilising indepth product knowledge to suggest system solutions to improve processes and overcome operational problems
  • Lead on developing and maintaining relationships with system suppliers
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What you'll bring

  • Good understanding of large IT Systems and the implications of emerging technologies for the Police environment. 2+ years of relevant experience of working in a service and project managed environment.
  • Strong organisational skills, ideally supported by experience of using a formal project management methodology. Experience in evaluating information and the ability to clearly explain complex issues
  • Excellent planning and organisational skills.
  • Able to work under own initiative; prioritising tasks to meet the needs of the business. Use a structured approach to their work/ team's work, with the ability to regularly assess and manage priorities.
  • Planning, organising and prioritising work for a team
  • Excellent problem solving skills and logical, innovative thinking.
  • Possess good analytical skills, with an understanding of the need for accuracy and attention to detail.
  • Ability to bridge the gap between technical and business language, to ensure the delivery of appropriate outcomes.
  • Ability to analyse priorities & respond to complex custo
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