Helpdesk & General Administrator - London, United Kingdom - BCS Electrical and Building Services Ltd

BCS Electrical and Building Services Ltd
BCS Electrical and Building Services Ltd
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Duties:

  • General administration duties in the office
  • Maintain and update excel spreadsheets for one or two of our electrical contracts
  • Assist on outbound and inbound calls to residents to accumulate and manage bookings
  • Develop and maintain helpdesk procedures and documentation
  • Update spreadsheet with bookings times, dates and any other notes
  • Assist with diary management for the electricians on site
  • Coding up any works created from the bookings on a web based system, iWorld
  • Stay uptodate with industry trends and technologies to enhance the helpdesk function

Requirements:


  • Use of Excel and Outlook
  • Experience in a helpdesk, telephone bookings and diary appointments
  • Excellent problemsolving and decisionmaking abilities
  • Exceptional customer service skills with a focus on resolving issues promptly and effectively
  • Strong communication skills, both written and verbal
  • Proactively and use of initiative thinking
  • Excellent administration duties and data entry
  • Work well under pressure

Salary:
£26,000.00-£28,000.00 per year


Benefits:


  • Cycle to work scheme
  • Onsite parking

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • London: reliably commute or plan to relocate before starting work (required)

Education:


  • A-Level or equivalent (preferred)

Experience:


  • Help desk: 1 year (preferred)
  • Customer service: 1 year (preferred)

Work Location:
In person

Application deadline: 01/04/2024

Reference ID:
Help Desk / Booking Administrator

Expected start date: 18/03/2024
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