Customer Service Assistant - Kingston Upon Thames, United Kingdom - Kingston University Service Company Ltd

Description

Customer Service Assistant (Receptionist)

Location:
Kingston University, Kingston upon Thames KT1 2EE


Salary:
Level 1 - £23,638.00


Contract:
Full Time, Permanent


Benefits:
Company Pension, Life Assurance Scheme, Training, and Uniform provided, 25 Days Annual Leave, PLUS 8 bank holidays

Customer Service Assistant - The Role:
As our Customer Service Advisor, you will provide a wide range of support and essential service for visitors, student and staff across all the main campuses and office locations of Kingston university such as reception, switchboard and administration
This role will be predominantly switchboard and reception based with the other duties following in due course.
Some of the duties required by the new Customer Service Assistant are as follows:

• Reception_

The role of reception staff is to manage nominated reception areas across the University's campuses, and act as a focal point for visitors to the University, offering information and advice to all inquirers in a clear, courteous, and efficient manner.

Reception activity is governed by a Service Level Agreement which sets out extent of reception coverage and the quality of welcome and information provided.

• Greeting people at the reception desk, checking personal identification, providing a point of welcome and control
• Providing information and direction to ensure visitors reach their desired place
• Answering all telephone queries, directing them to the appropriate member of staff or answering any general queries
• Manage all mail coming in to reception ensuring this reaches the right person
• Work with security and campus support to provide a point of liaison and communications control in incidents and emergencies, arranging hospital transport as and when required
• Incident reporting where appropriate
• Ensuring that the working area is secure, checking that the area is locked at the end of each day
• Ensuring that the reception area is kept clean, tidy and presentable at all times
• Assist with any other tasks as required
• Switchboard_

KUSCO provide a general switchboard service to assist staff, students and the general public who require help and information on a wide variety of matters associated with the University.

Expectations of speed of response and quality of service are set out theSLA. This is a busy switchboard covering a number of university sites and hundreds of extensions. In addition, the switchboard has an important part to play in dealing with emergencies.

• Answer any incoming telephone calls, redirecting as appropriate
• Answer any general query
• Pass to Computing Services any information relevant to the updating of the University telephone directory
• Report equipment faults promptly and efficiently
• Undertake training associated with the introduction of new equipment
• Assist with general duties in the switchboard office as required
• Administration_

The Office Administration role will work closely with the Maintenance team and the FM Desk in particular.

The FM desk also plays key role day-to-day, receiving orders for work and organizing particular jobs ensuring an audit trail for controlling the work andaccounting for it.

• Using company systems to place orders for plant, equipment and materials as needed by the maintenance team, service contracts and projects
• To progresschase orders with suppliers, contractors and service provider arrange delivery etc
• Ensure that all purchase requisitions and payment are processed correctly through Unified system
• Maintain financial records for budgetary purposes
• Ensure best value is obtained for purchases by appropriate supplier sourcing and value for money pricing
• Check work orders, estimates, blind requests etc., before forwarding to the Maintenance team for approval and checking and closing work orders awaiting costs
• To maintain and develop, as appropriate, a systemized filing system, both computerised and manually
• To ensure that all office equipment and supplies are maintained to the required level
• To respect the need for confidentially, as appropriate, in particular staff details

Customer Service Assistant - What we need from you:

We are looking for someone who is not afraid of wearing 'many hats' and can keep calm and professional under pressure.

In addition to this you will:

• Have a calm and patient manner and the ability to work under your own initiative
• Be customer focused, Confident, Self-Motivation and Initiative
• Have the ability to tackle calmly any situation which occurs and to decide on one's own the best way it can be dealt with
• Be Teamwork Focused this job needs people who support colleagues when necessary and in times of staff holiday, sickness and absence
• Be fully flexible the job involves working (from time to time) at the University's different campuses
• Enjoy working with the Public, Students, Staff and Contractors
• Display a pleasant and confident manner
• Be well presented at all times (uniform provided)

This job description covers all the main positions for a Customer Services Assistant at Level 1 (entry level), it is expected that one of the roles detailed will be the primary role fulfilled by the Team Member, with small elements of some of the other roles.

Within Customer Services, it is possible for an Assistant to progr