1st Line Support Engineer - Uttoxeter, United Kingdom - Tate

Tate

Verified Company

Uttoxeter, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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1st Line Support Engineer

Responsibilities:

Provide support and technical expertise relating to build, test, and deployments for Engineering Systems upgrade and maintenance projects
Ensure that all Engineering Systems upgrade work is carried out in the day and the resource(s) will be working with the Project Manager for coordination / point of reference
Provide 1st Line Technical Businessasusual support when required
Create and maintain technical documentation to support Engineering Systems architectures and IT Services
To schedule upgrade deployments if required
Contacting End User and arranging time/date of install
Determine Software Requirements
Updating Old/New Asset Details
To install, reinstall or configure software
To image, configure and deploy new computers
To provide support to the Group IT Engineering systems service desk:
Provide remote assistance over the phone and via use of remote support tools
Talking staff through a series of actions, either face to face or over the telephone.
Excellent communication skills, written and verbal
Ability to process and interpret complex technical information
Ability to manage multiple priorities and manage own workload to meet project deadlines
Establishing and maintaining effective working relationships with others
Strong problemsolving skills
Good organisational skills
Ability to work independently and as part of a team

Tate is acting as an Employment Business in relation to this vacancy.