Sunday Sales Assistant - Cheshire, United Kingdom - Age UK Cheshire

Description

JOB DESCRIPTION




JOB TITLE:
Sunday Sales Assistant (Temporary)

LOCATION:
Crewe / Frodsham / Sandbach (1 role in each location)


DATE REVIEWED:
May 2023


ACCOUNTABLE TO:
Retail Manager


PRIMARY PURPOSE

Age UK Cheshire's retail shops are hugely important in raising essential funds to enable us to support older people across Cheshire.

We are looking for a
Sunday Sales Assistant to provide a quality retail service, taking sole responsibility for running our busy charity shop on Sundays.

This varied role will include accepting donations, managing stock, displaying goods in an attractive way, maintaining the appearance of the shop and maximising sales whilst promoting Gift Aid to our valued customers.

As this is a new position within the organisation, this role is offered on a 6-month trial basis initially.

As you will be working alone in the shop, Age UK Cheshire will ensure that there are specific working practices in place in relation to lone working and that you are fully trained.

Main Duties:

• Undertake all appropriate duties and responsibilities to ensure the continued operation of the shop and the achievement of agreed performance targets.

To ensure that the Age UK Cheshire Charity Shop achieves required standards of performance and agreed sales targets:

Maximise sales through stock rotation, creative window displays and merchandising, to ensure the full potential of the stock available to you.

Boost impulse sales by displaying appropriate products at the point of sale.

Support, train, and coordinate the work of volunteers in the shop as required.

Ensure that the shop complies with all the relevant legislation, trading standards and health and safety.

Ensure stock from donors is correctly received and stored within the shop.
Follow administrative systems and working practices.
Identify stock to maximise sales income.

Actively promote Gift Aid, sign up donors and ensure records are kept up to date, to achieve performance targets.

Maintain a high level of commercial awareness by staying informed of sales trends, stock position and local competition.

3.
To ensure the designated shop is trading effectively on a Sunday.

• To develop and manage Sunday "designated volunteers" through appropriate training and development.
• Implement the highest standards of customer care and service.

To take responsibility for the shop to implement shop procedures, as follows:

• Act as a key holder at an assigned location

Prepare the shop for opening by the correct time.
Close the shop at the correct time and ensuring the shop is secure before leaving.
Sort, prepare and price stock.
Present stock in the sales area to the agreed standard
Recruit, train, organise, supervise, and care for the welfare of colleagues and volunteer helpers.
Reconcile the cash register, banking and to work to Age UK Cheshire's financial policies and procedures.
Complete paperwork as necessary, to include use of information technology on computerised systems.
Carry out Age UK Cheshire's policy on Health and Safety of colleagues and customers, including all manual handling policies and procedures for goods and furniture, emergency, and accident procedures, trading standard policy, refunds and exchange policy

• To use your own initiative to ensure any issues in the shop are resolved quickly and effectively. To follow the correct reporting procedure to inform the Health &

Safety Manager of any problems or concerns.

• To be a role model for Age UK's mission statement and values and to understand how the role of a Sunday Sales Assistant complements this.
• To undertake such duties as may from time to time be reasonably requested by management within the flexible definition of the post.

SUNDAY SALES ASSISTANT - PERSON SPECIFICATION

Essential Criteria

• Previous experience in a retail /customer centric environment
• Previous experience of communicating with a diverse customer base
• Ability to motivate, inspire and work as a team.
• Good standard of numeracy
• Good administrative and organisational skills with the ability to undertake banking tasks, keep basic records and organise resources in a busy environment.
• Ability to understand and interpret financial information to manage shop performance outcomes.
• Strong communicator with the ability to deal with customer issues and resolve problems with firmness and fairness.
• The ability to recognise stock potential to generate income and the importance of attractive presentation.
• Basic knowledge of Health & Safety and Fire regulations and ability to identify potential risks.
• Comfortable working alone.

Desirable Criteria

• Experience of working with volunteers
• Ability to use Microsoft office packages.
• Experience within Charity Shops
• General understanding/empathy with the aims of the organisation
• Flexible approach to work with ability to work add