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  • Desktop Support Analyst - Newport Pagnell - Data Careers Ltd

    Data Careers Ltd
    Data Careers Ltd Newport Pagnell

    1 week ago

    Default job background
    Full time
    Description

    Desktop Support Analyst

    A key role in providing technical support to ensure the smooth operation of IT systems and services.

    Key Responsibilities

    • Technical Support & Team Collaboration:
      • Provide first and second-line technical support to end users.
      • Troubleshoot and resolve hardware issues, including desktops, laptops, printers, and peripherals.
      • Diagnose and resolve software issues across Windows, macOS, Linux, and enterprise applications.
      • Collaborate within a close-knit IT team to deliver efficient and effective solutions.
    • Hardware & Software Management:
      • Install, configure, and maintain desktops, laptops, servers, and virtual systems.
      • Manage device setup, configuration, and maintenance using Intune.
      • Perform system upgrades, patches, and software deployments.
      • Maintain hardware inventory to ensure accountability and functionality.
    • User Account & Access Management:
      • Manage user accounts, permissions, and role-based access using Active Directory and Entra.
      • Support onboarding processes, setting up accounts and systems for new employees.
      • Ensure compliance with IT security policies, including ISO:27001 standards.
    • Network Troubleshooting:
      • Diagnose and resolve basic network connectivity issues, such as Wi-Fi, LAN, and VPN problems.
      • Liaise with network teams for escalations and advanced troubleshooting.
    • Communication & Documentation:
      • Maintain accurate documentation of support activities, troubleshooting steps, and resolutions.
      • Use ticketing systems to manage and track IT support requests.
      • Provide user training, develop guides, and communicate system updates effectively.
    • Compliance & Security:
      • Enforce IT policies and ensure systems adhere to security protocols.
      • Support compliance initiatives and contribute to a secure IT environment.

    Person Specification

    • We're looking for someone with:
    • Strong knowledge of: Windows, macOS, Linux, and iOS operating systems.
    • Proficiency with: Office 365, enterprise software, and remote desktop tools.
    • Experience with: PowerShell and Bash scripting.
    • Familiarity with: Cloud Hybrid infrastructure and networking basics (IP, DHCP, DNS, Wi-Fi).
    • Strong problem-solving skills, excellent communication, and attention to detail.
    • Experience with IT ticketing systems, such as Deskpro.
    • Ability to work within tight security restrictions and follow complex technical processes.

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Desktop support analyst