Head of Technical Services - Devizes, United Kingdom - Awdry Bailey & Douglas

Description

bout Awdry, Bailey & Douglas:

Established in 1750, we are an award-winning firm having been presented in the past with the Law Society's Excellence Award for Innovation and two awards for excellent customer service.

From our offices in Devizes, Chippenham, Marlborough, Royal Wootton Bassett and Swindon, we serve clients in Wiltshire, Berkshire, Hampshire, Somerset, Gloucestershire, Bath, London, and throughout the UK.

We provide a comprehensive range of first-class legal services for individuals, families, and businesses.

Our purpose is to provide excellent client service and exceed expectations by being dynamic, inspiring, and proactive; client service is at the heart of everything we do.

We have a fantastic group of people who work hard, are dedicated and demonstrate great commitment so In return for aiming towards these standards we will back you, help you to improve and support you in being the best we can.

We also want people to enjoy working here and we aim to do this by creating a positive, supportive, and forward-looking environment.

Our values are the platform upon which everything is built - excellent client service and making this a great place to work.

Our Values:


Clients First - A commitment to clients and excellent client service that differentiates us from our competitors


Positivity - Adopting a can-do attitude. Finding solutions, not just seeing problems


Team Spirit - Camaraderie, support, encouragement, and good humor. Respect for everyone in the firm and acknowledgement of success.


Honesty & Fairness - Integrity and professionalism in everything we do.


Personal Development - Seeking continuous development & improvement of ourselves and everyone in the firm.


Entrepreneurial Spirit - Looking for new ways of providing legal services, new areas of work and new markets


Role and Responsibilities

About Awdry, Bailey & Douglas:

Established in 1750, we are an award-winning firm having been presented in the past with the Law Society's Excellence Award for Innovation and two awards for excellent customer service.

From our offices in Devizes, Chippenham, Marlborough, Royal Wootton Bassett and Swindon, we serve clients in Wiltshire, Berkshire, Hampshire, Somerset, Gloucestershire, Bath, London, and throughout the UK.

We provide a comprehensive range of first-class legal services for individuals, families, and businesses.

Our purpose is to provide excellent client service and exceed expectations by being dynamic, inspiring, and proactive; client service is at the heart of everything we do.

We have a fantastic group of people who work hard, are dedicated, and demonstrate great commitment so in return for aiming towards these standards we will back you, help you to improve and support you in being the best we can.

We also want people to enjoy working here and we aim to do this by creating a positive, supportive, and forward-looking environment.

Our values are the platform upon which everything is built - excellent client service and making this a great place to work.

Our Values:


Clients First
A commitment to clients and excellent client service that differentiates us from our competitors.

Positivity
Adopting a can-do attitude, finding solutions, not just seeing problems.

Team Spirit
Camaraderie, support, encouragement, and good humour. Respect for everyone in the firm. Success acknowledged.

Honesty & Fairness
Integrity and professionalism in everything we do.

Personal Development
Seeking continuous development & improvement of ourselves and everyone in the firm.

Entrepreneurial Spirit
Looking for new ways of providing legal services, new areas of work and new markets.


Role and Responsibilities

Job Purpose:

To lead the IT department in its support of the firm through the introduction, service delivery levels and maintenance of best practice in the professional, high-quality provision of IT infrastructure, telecommunications, and business systems.

The role is responsible for the strategic planning of future IT requirements and guide the firm through the processes of acquiring and training relevant security credentials.

The post is "hands on" and will cover all IT activity in ABD's offices in Devizes, Chippenham, Royal Wootton Bassett, Marlborough, and Swindon.

The postholder will also manage the following staff:
IT Training Coordinator
IT Systems & Software Developer
IT Support Analyst


Key Responsibilities:


Leading the IT Team

• To provide inspirational leadership, expert strategic knowledge, training and coaching to the IT team.
• To ensure effective management of the team by communicating clear job expectations, accountabilities and conducting regular review meetings and appraising performance via the ABD HR system.
• Effective management of underperformance
• Encouraging an honest communication and developing a high level of engagement.

Project Management

• To develop project scopes and