Customer Support Executive - Stockton-on-Tees, United Kingdom - Web UK

Description

Position:

Easily Customer Support


Salary:


TBC

Location:

Stockton Office / Ability to work remotely


Duration:

12 month contract (with potential of permanent)


Department:

Operations


Reports To:

Operations Director


About Newfold (UK)

We have operations in USA, Latin America, Canada, UK, Holland, Ukraine, Australia, New Zealand, India, Hong Kong, Singapore, and the Philippines.

Working Hours
Monday to Thursday 8:45 till 17:00, Friday 8:45 till 16:4- No bank holidays or weekends.


Main Job Purpose:

Outside of the phone-based roll, around 25% of the roll is admin based, replying to client's tickets and questions surrounding the consultation.

This means you must be able to work tickets efficiently, ensuring replies are well written.

Also, the ability to be able to move through various brands and products from call to call, or ticket to ticket, and working on multiple systems.

• Hitting required SLAS (Talk Time)
• Responding to clients within the set SLA.
• Being flexible in your daily roll, and able to deal with multiple accounts/businesses at once.
• Working in a Multi-Channel Business (Working on different brands on a daily basis)
• Building and understanding the importance of listings
• Working across multiple systems and products daily.
• Strong communication skills
• Able to ask open questions, and probe to get relevant content.

• Adaptable

• Changing pitch and tone based on clients knowledge/understanding.
• Good telephone manner
• Flexibility within the workplace
• Able to work independently and as part of a team

Job Types:
Full-time, Permanent


Salary:

£20,300.00 per year


Benefits:

• Casual dress
• Company events
• Free parking
• Onsite parking
• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Yearly bonus

Work Location:
Hybrid remote in Stockton-on-Tees, TS18 2NB