Senior Business Analyst - New Works, United Kingdom - Virgin Money

Virgin Money

Verified Company

New Works, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Senior Business Analyst, Digital Wallet

Salary Range:
Negotiable

Location:
Remote within the UK

Contract Type:
Permanent

**Give your career some extra oomph

We've made huge progress on our transformation into a digital bank - from launching new digital propositions for customers to giving our colleagues more flexibility and Virgin oomph.

Together, we're creating something unique in UK banking.

And we're acceleratingour digital drive to position ourselves as the number one digital bank, so it's a massively exciting time to be joining us.

Here's what it means for YOU:

38.5 days annual leave for all colleagues (including bank holidays and pro rata if parttime)
Up to five extra paid wellbeing days per year
A 35 hour working week
20 weeks paid, gender neutral family leave (52 weeks in total) for expectant parents and those looking to adopt
Market leading Pension & Private Medical Insurance
Flexible benefits including Cycle to Work, Wellness & Health Assessments and Critical Illness
Ability to work anywhere in the UK (where the role allows)

And, you get these Red Hot Rewards from day one

Launching our digital wallet and new merchant services proposition is an exciting step on our transformation into a digital bank.

We've got lots to do, and we need great colleagues to help us.
Dynamic.
Forward thinking.
Excited by the latest paymentstechnology.
Super smart and obsessive about the customer.

Able to take the product roadmap, customer feedback and defects and turn them into user stories to be delivered and implemented in the Digital Wallet.

Day to day you'll

Gather requirements from a range of different sources, including product backlogs, customer feedback and App Store ratings.
Analyse these requirements and translate into customer journeys and user stories ready to be delivered by digital and data engineers.
Support the development of the overall Digital Wallet roadmap, strategy, and plans, including prioritisation and backlog management.
Work as part of multidisciplined squads delivering in sprints.
Lead business analysis activities to ensure your team has all the information they need.
Using your influencing skills to bring the right people together to work through complex tasks and reach the right outcomes.
Using your influencing skills to bring the right people together to work through complex tasks and reach the right outcomes.
Contributing to and leading standard Agile planning ceremonies (sprint planning, sprint retrospective) as well as Daily Stand Ups.
Supporting the Scrum Master and Product Owner in managing the Product Backlog and ensuring that key metrics such as time remaining and velocity and understood and followed by the team.
Building relationships across the business to help truly understand what our customers want and what will make them happier about money
Be the voice of the business or end user and help your team develop and test software for one of our key digital channels.
Support planned releases and maintenance windows, coordinating activities across business and technical stakeholders and minimising customer inconvenience and platform downtime.
Understanding the external competitive landscape, including market trends and innovations at payment and other digital competitors in the payments and digital wallet space.

To be brilliant you must have

Be an expert in digital payments platforms.
Customer focus, able to translate customer feedback and metrics into deliverable activities.
A proven track record in business analysis within an agile digital environment.
Demonstrable experience of business change methodologies and processes including Business Driven Development.
Proven capability in gathering and documenting complex requirements, user stories and acceptance criteria, preferably in Gherkin format.
Proficient in creating detailed process maps using industry standard techniques.
Strong capability in complex business impact assessment & analysis across multiple Business streams.
Experience in analysing data to facilitate informed decision making.
Comfortable working with both technical & nontechnical stakeholders.
A collaborative attitude and experience of helping multidisciplinary teams to deliver userfocused digital products and services.
First class interpersonal skills, coupled with strong influencing abilities and a cando attitude to keep focussed on delivering the right business outcome.
Be a selfstarter, well organised and able to work independently on complex tasks.
Understanding of the power of brand and purpose to drive customer engagement.
Selfstarting and driven to succeed.

It's a bonus if you have but not essential

Strong understanding of digital propositions, including digital wallets, payments, and rewards.
Experience in partaking in standard Scrum Methodology and Lean Practices.
An understanding of Banking & Finance organisations.
Strong stakeholder management and communication skills.
Experience in digital proposition development methodologies.
Strategic thinker with one eye on the future while delivering success in the short term.
Strong understanding of all things digital from a design and digital experience perspective.
Passionate about all things digital and aware of the latest emerging technologies.
Prior success engaging customers through digital technologies and communications.
Strong knowledge of the latest data protection rules and best practices, including data minimisation, GDPR, privacy by design and consent management.

We really need you to have the skills and experience listed in the
"to be brilliant section" above, but the rest is just our wish list, so please don't let that put you off applying, we'd love to hear from you

**Inclusion at Virgin Money
**Inclusion is at the heart of everything we do here at Virgin Money. It's good for you, it's good for us and it's amazing for our customers. We know that great minds don't think alike, so we rely on your diverse thoughts, f