Customer Service Advisor - Chippenham, United Kingdom - Omega Resource Group Limited

Omega Resource Group Limited

Verified Company

Chippenham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

**Customer Service Advisor

Chippenham (Hybrid)

£22,000 - £25,000 + Companywide bonus

Our client are a national fleet company seeking a customer service advisor to join their growing team, the role will involve receiving inbound calls from various clients and handling a range of enquiries.

**Key Responsibilities - Customer Service Advisor

Take incoming calls from customers who wish to organise service, maintenance and repairs to their company vehicles
Receive calls from customers who have broken down
Organise and book service, maintenance and repairs with the appropriate suppliers
Ensure that recovery vehicles are organised promptly
Organise courtesy vehicles or make first arrangement for rental vehicles
Schedule other ancillary services as required
Keep customers and other interested parties informed of progress

**Experience - Customer Service Advisor

Experience in a customer servicerelated role is essential
A positive, confident and approachable style when dealing with customers and other third parties
Ability to deal with a variety of situations with diplomacy whilst remaining calm
Excellent questioning and listening skills with an ability to assimilate accurate information
Consistently professional telephone manner when dealing with internal and external calls

**Benefits - Customer Service Advisor

Annual Company Bonus (up to £5,000)
Matched pension to 5%
Death in Service 4 x salary
25 days annual holiday entitlement + Birthday + Bank Holidays

Salary Exchange

Holiday purchase scheme (up to 3 days)

Salary Exchange

Car Scheme
Private Health cover for employees >10 years' service
Health Cash Plan (Medicash)
Employee Referral Scheme (£1,000 on successful recruitment)
Permanent Health Insurance
Company sick pay
Free Breakdown cover (eligible employees service related)
Free tea, coffee (when we're in the office)
Free parking
Free fresh fruit (when we're in the office)
Onsite Massages & Yoga (when we're in the office)
Discounted gym memberships
Access to flu vaccinations
Mental Health First Aiders / Mental Health Employee Champions
Free eye examinations

For more information on this role, please contact Andrew Haddon on or send a copy of your CV to
Omega Resource Group is acting as an Employment Agency in relation to this vacancy.

Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.

Omega Resource Group is acting as an Employment Agency in relation to this vacancy.