Technology Site Support Specialist - Belfast, United Kingdom - Abacus Professional Recruitment
Description
Abacus Careers are proud to be working exclusively with one of America's largest law firms who are looking for a Technology Site Support Specialist to facilitate their sites IT Solutions.
They are looking for someone who is energetic, ambitious and willing to be involved with the day-to-day running of the business.
Essential Functions:
The following are the most common duties/responsibilities of the position, but are not limited to:
- Imaging, deployment and support of desktops, laptops and peripherals including user profile provisioning.
- Hardware installation, repair and support including printers, conference room A/V equipment, wireless access points and server room equipment.
- Keeps accurate inventory of supported offices' equipment.
- Troubleshooting network connectivity from desktop and laptop computers.
- Mobile device setup and support.
- Telephone administration, setup and support. Including moves/adds/changes.
- Provide excellent customer service and practice total contact ownership from acknowledgement to closure. Document problem description and resolution using ITSM system. Participate in ticket creation, escalation and followup.
- Keep current on the firm's needs with regular communication with Office Administrator; be proactive in identifying technology solutions and preventing potential problems; act as the local office liaison and enduser advocate as it relates to technology.
- Work with other technology department teams including Service Desk, Endpoint Administration, Applications team and Infrastructure team.
- Consistently act in support of overall firm and department initiatives, goals and objectives.
Education and Experience Qualifications:
Required:
- Fouryear technical degree from an accredited college or university or equivalent work experience.
- Minimum of four years' experience in a technical support position. Law firm experience a major plus.
- Working knowledge of Dell and Lenovo laptops and desktops, Microsoft Windows OS, Microsoft Office Suite, Document Management System, Mobile devices and enterprise network.
- Independent analysis and strong problem solving skills.
Preferred:
- Law firm experience a major plus
- Microsoft Office and Azure certifications
- Help Desk Institute, ITIL Foundation and CompTIA A+ certification
- Document Management System support experience
- SCCM experience
- Mobile Device Management experience
Next Steps:
The team at Abacus manages a range of permanent and contract positions throughout Northern Ireland, the UK and the Republic of Ireland.
Kane Hagen:
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