Technology Site Support Specialist - Belfast, United Kingdom - Abacus Professional Recruitment

Abacus Professional Recruitment
Abacus Professional Recruitment
Verified Company
Belfast, United Kingdom

4 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Abacus Careers are proud to be working exclusively with one of America's largest law firms who are looking for a Technology Site Support Specialist to facilitate their sites IT Solutions.

They are looking for someone who is energetic, ambitious and willing to be involved with the day-to-day running of the business.


Essential Functions:

The following are the most common duties/responsibilities of the position, but are not limited to:

  • Imaging, deployment and support of desktops, laptops and peripherals including user profile provisioning.
  • Hardware installation, repair and support including printers, conference room A/V equipment, wireless access points and server room equipment.
  • Keeps accurate inventory of supported offices' equipment.
  • Troubleshooting network connectivity from desktop and laptop computers.
  • Mobile device setup and support.
  • Telephone administration, setup and support. Including moves/adds/changes.
  • Provide excellent customer service and practice total contact ownership from acknowledgement to closure. Document problem description and resolution using ITSM system. Participate in ticket creation, escalation and followup.
  • Keep current on the firm's needs with regular communication with Office Administrator; be proactive in identifying technology solutions and preventing potential problems; act as the local office liaison and enduser advocate as it relates to technology.
  • Work with other technology department teams including Service Desk, Endpoint Administration, Applications team and Infrastructure team.
  • Consistently act in support of overall firm and department initiatives, goals and objectives.

Education and Experience Qualifications:


Required:

  • Fouryear technical degree from an accredited college or university or equivalent work experience.
  • Minimum of four years' experience in a technical support position. Law firm experience a major plus.
  • Working knowledge of Dell and Lenovo laptops and desktops, Microsoft Windows OS, Microsoft Office Suite, Document Management System, Mobile devices and enterprise network.
  • Independent analysis and strong problem solving skills.

Preferred:

  • Law firm experience a major plus
  • Microsoft Office and Azure certifications
  • Help Desk Institute, ITIL Foundation and CompTIA A+ certification
  • Document Management System support experience
  • SCCM experience
  • Mobile Device Management experience

Next Steps:


The team at Abacus manages a range of permanent and contract positions throughout Northern Ireland, the UK and the Republic of Ireland.

If you are experienced and/or professionally qualified we can support your job search.


Kane Hagen:

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