Lifestyle Host - Oxfordshire, United Kingdom - The Relais Henley- Front of House
1 week ago
Description
Lifestyle Host/ Hotel Reception
Working in this stunning lifestyle hotel, your role as the Lifestyle Host is to ensure that you provide the best first and last impressions that our guests receive and all important for ensuring they return time and time again.
A genuine passion to give excellent customer service, greeting our guests on arrival, giving that same hospitality as you would if you received a guest in your own home - giving a warm welcome, escorting guests to their rooms, offering them a welcome drink and checking they have all they need for a comfortable stay.
During those quiet moments during the day you may be taking reservations over the phone, completing general admin and giving guests information about the hotel and what services we can offer.
And when its time to say goodbye you ensure that all the correct billing details are in order and wish our guests a present onward journey.
Must be available to work flexibility across a range of shifts from early, mid and late shifts and weekends.
You will have:
- Amazing customer service skills, professional and friendly and wanted to go above and beyond our guests expectations.
- You will be a team player who supports in all areas to ensure the guests have everything they need.
- You will have great communication skills and be able to take direction.
- Professional disposition with excellent communication and interpersonal skills
Benefits:
- Competitive pay full time
- Plus service charge
- 28 days annual (pro rata)
- Cycle to work scheme
- Team and company social events
- Meals on duty
- Uniform provided
- Excellent discounts across the Hotel portfolio
- Workplace pension
- Development and ongoing training
INDFOH
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