Customer Support Advisor - Bingley, United Kingdom - We Power Your Car Ltd

We Power Your Car Ltd
We Power Your Car Ltd
Verified Company
Bingley, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Job Description for Customer Support Advisor

Reporting to Internal Operations Manager


Hours Full time
  • Monday to Friday
(11:45am - 8.15pm with one hour for lunch)


Location We Power Your Car, Airedale House, Wagon Lane, Bingley, West
Yorkshire, BD16 1WA


Who we are...


We Power Your Car is an electric vehicle charger, full-service, supply and installation company based in Yorkshire but operating nationally.


As the experts in electric vehicle charging, we're able to assist with every step of sorting an EV charging solution, whether it be for the domestic or commercial market.


We're a rapidly expanding business in an exciting, up-and-coming industry, and we are on the hunt for excellent people with a passion for exceeding customer expectations to join our team.


General job description


We are looking for an experienced telephone-based Customer Support Advisor to assist our installations team in providing outstanding post-sales customer support.

Guiding customers throughout the EV charger installation journey, upholding our exceptional levels of service.

Working in a fast-paced environment, able to remain calm under pressure and thriving on new challenges and providing excellent service.


Main Responsibilities and Duties

Main Responsibilities and Duties

Responsibilities

  • Provide firstclass customer support by dealing with any queries our customers have in relation to their installation
  • Offer empathetic support to those customers who have additional needs
  • Review information given by the customers to ensure accuracy
  • Ensure all communications are thoroughly and efficiently recorded on our internal IT systems. This is an integral part of the role as all members of staff need to be able to access and utilise this information whenever required to ensure the successful daily running of the business.
  • Uphold our fivestar customer service reputation

Requirements:


  • Previous telephonebased customer support experience is essential
  • Strong IT skills: ability to use Microsoft Office is a must, and the ability to learn new IT systems quickly
  • Exceptional interpersonal skills, with the ability to provide patient and compassionate support when dealing with customers with additional needs
  • Experience in dealing with difficult customers and objection handling
  • Be able to interpret and understand technical information

Salary Circa £22,000 per annum DOE

Holidays 25 days plus bank holidays

Benefits

  • Competitive Salary
  • Flexible working
  • Free Parking
  • Opportunities for progression
  • Additional Training if required

Job Types:
Full-time, Permanent


Salary:
From £22,000.00 per year


Benefits:


  • Casual dress
  • Company pension
  • Free parking
  • Health & wellbeing programme
  • Onsite parking
  • Referral programme

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Bingley, BD16 1WA: reliably commute or plan to relocate before starting work (required)

Experience:

- telephone based customer support: 2 years (required)


Work authorisation:

  • United Kingdom (required)

Work Location:
In person

Application deadline: 21/08/2023


Reference ID:
CS001
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