Head of Membership - Auckley, United Kingdom - British Association of Sport and Exercise Medicine

Description

As our current Head of Membership leaves us for pastures new, BASEM is searching for a highly motivated individual to take over the running of BASEM's membership department.

BASEM is a multi-disciplinary medical membership organisation, with a fantastic history being the founding sport medicine body in the UK.

BASEM's membership is made up of over 1000 healthcare and science professionals, in the UK and overseas. This role includes planning, overseeing delivery, and evaluating the success of all of BASEM's membership offer and related activities.

The role will ensure a consistently high standard of member engagement, and aim to increase membership through building the reputation of BASEM's membership benefits.

The role includes managing our awards and bursaries; writing and managing contracts, evaluating and reporting impact, and working closely with our awards and scientific committees.

Our quarterly newsletter BASEM Today, is produced in-house, and the Head of Membership manages key staff and volunteers involved in its production.

BASEM is currently developing its range of member benefits, so you would be joining the organisation at an exciting time as we develop new CRM, additional awards, and career development opportunities for members.

This role is also heavily involved in supporting the organisation of our annual conference, which this year is being held at the Emirates Old Trafford in Manchester.

We are looking for someone who thrives on a good challenge, can work to deadlines, communicate confidently and professionally, and most importantly, can inspire, develop, and lead people to achieve results.

In return, you will receive an excellent rate of pay, with opportunities for pay progression through our competency framework, a 6% pension contribution, 28 days plus bank holidays leave, and an employee assistance programme.

For an informal chat about the role, please contact Amanda Harwood, Head of Membership, on

To apply, please send your CV, along with a cover letter explaining how you think you meet the requirements of the person specification.

Please note, any CVs which are submitted without a cover letter will not be considered.
First interviews 12 and 13 July 2023


Head of Membership

Job Description and Person Specification

Hours: 37 hours per week


Reports to:
Chief Executive Officer


Direct Reports:
Membership Communications Officer, Administrator

Description

This role includes planning, overseeing delivery, and evaluating the success of all of BASEM's membership offer and related activities.

The role will ensure a consistently high standard of member engagement, and aim to increase membership through building the reputation of BASEM's membership benefits.

The role involves:

• Ensuring excellent communication with members, keeping them informed of the latest developments and ensuring they receive excellent value for money from their membership
• Assessing systems and processes to ensure they enable members to access their member services and benefits easily and swiftly
• Setting up new processes and systems to support members
• Engaging with members to assess needs and to obtain feedback to develop the BASEM membership offer
• Analysing reports to make sound recommendations in relation to retention rates, sales rates, takeup of offers, success of activities
• Developing new member benefits as required by members and in line with organisation's strategy
• To lead and develop staff members working within the Membership department to ensure objectives are met in line with company strategy
• Liaison with Board Lead for Membership to ensure medical expertise and knowledge is considered in all approaches to membership
• Working with marketing team to ensure successful promotion of member benefits and services
• Linking with education team to ensure membership and education strategy is collaborative
• To plan for and support the running of sponsorship and networking at third party events, with business cases for expenditure
• Management of budgets for membership, ensuring impact of any spend is prioritised
• Overseeing awards process, working with the Board Lead for Awards
• Reporting on awards, keeping proper records of all communications, showing the journey of each award for audit purposes
• Ensuring restricted income in relation to awards is accounted for and expended appropriately
• Assessing BASEM's offer against equity, diversity and inclusion policy and recommending changes where required
• To support the wider team with the BASEM annual conference, linking membership requirements, and supporting with general administration where required
• Contribute to BASEM team development including website, office, practices and processes, CRM
• Active participation in team meetings
• Active participation and lead in Board Development meetings in respect of membership
• Supporting with improvement processes, taking the initiative to suggest