Elective Bookings Team Leader - Slough, United Kingdom - Frimley Health NHS Foundation Trust

Frimley Health NHS Foundation Trust

Verified Company

Slough, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are currently recruiting for a Team Leader in Elective Bookings to support the Patient Pathway Co-ordinator and deputising in their absence.

You will be responsible for booking patients who require elective procedures in Surgery and Urology.

You will assist with the day to day running of the waiting list and will work closely with all clinical areas to support the Trust's targets, i.e.

referral to treatment and cancer targets. Previous experience in a comparable role is preferable. You will have a proven ability to exercise tact and diplomacy.

To work with the line manager to ensure all staff are trained appropriately and to help set up and maintain training records to ensure all staff are up to date with any necessary training required.

To ensure all phone calls are dealt with in a professional and timely manner adhering to the local targets set by the department and Trust.

To manage staff on a day to day basis including induction, appraisal and initial performance management.
To support the Patient Pathway Co-ordinator to create and maintain Standard Operating Procedures (SOPs) for staff.
To ensure all patients and visitors are treated with dignity, respect and empathy at all times.
To deal with patients in a polite and respectful manner complying with their requests where possible.
To support the Trust in delivering NHS targets.
To respond in a timely fashion to all administrative duties within the team.
To support the implementation of all new IT and Electronic Patient Record systems.
Assist and be pro-active in all modernisation projects that concern the team and improve patient pathways.
To be multi-skilled in your working role and able to assist in all areas of the
department as and when required.

To ensure strict confidentiality is maintained at all times in respect of correspondence received in the department and in accordance with Trust policy.

Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.

As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.

We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.

Our threecore values, and the behaviors that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other,Committed to Excellence, Working Together and Facing the Future.

We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical, and nursing personnel working alongside the hospital's NHS staff providing care to patients in all specialties.

KEY TASKS & RESPONSIBILITIES:

To work with the line manager to ensure all staff are trained appropriately and to help set up and maintain training records to ensure all staff are up to date with any necessary training required.

To ensure all phone calls are dealt with in a professional and timely manner adhering to the local targets set by the department and Trust.

To manage staff on a day to day basis including induction, appraisal and initial performance management.
To support the Patient Pathway Co-ordinator to create and maintain Standard Operating Procedures (SOPs) for staff.
To ensure all patients and visitors are treated with dignity, respect and empathy at all times.
To deal with patients in a polite and respectful manner complying with their requests where possible.
To support the Trust in delivering NHS targets.
To respond in a timely fashion to all administrative duties within the team. To support the implementation of all new IT and Electronic Patient Record systems. Assist and be pro-active in all modernisation projects that concern the team and improve patient pathways.
To be multi-skilled in your working role and able to assist in all areas of the
department as and when required.

To ensure strict confidentiality is maintained at all times in respect of correspondence received in the department and in accordance with Trust policy.

To ensure demographics and daytime contact numbers are obtained and checked on each individual call and updated on the Electronic Patient Record system in accordance with Information Quality Assurance.

To liaise with the Clinical team and Patient Pathway Co-ordinator/Service Manager to provide a high quality empathetic service and highlight any problems, working together as a customer focused team to solve issues that may arise.

To ensure capacity is fully utilised and to escalate when demand exceed capacity available and there is a potential patient risk to performance and patient safety.

To adhere to the Trust values of being committed to excellence, working together and facing the future.
To attend specialty meetings for your lead specialty as and wh