Client Liaison Officer - Manchester, United Kingdom - CJC Recruit Limited

CJC Recruit Limited

Verified Company

Manchester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our client is a well-established main contractor, undertaking new build, refurbishment and insurance reinstatement work.

An excellent opportunity has arisen for a Client Liaison Officer to join their team. The position will be permanent and based in the Manchester site.

Whilst the core activities will be during normal working hours, there may be requirement for out of hours liaison and communication, as is reasonably required.

Reporting directly to the Contracts Manager, your role will be pivotal to the successful interaction with building residents and the overall successful project delivery for works on site.

Duties include but are not limited to:

Preparation and circulation of regular rollout programmes, scope of works and activity schedules to residents to keep them appraised of our works and timeline and most notably when the precise location of our works directly impacts upon their respective flat location.
Liaising with the building residents and the property manager throughout the duration of our works on site.
First point of contact for building residents for any information required requests, feedback and/or complaints. Those contacts are anticipated as being both verbal and written and will require formal logging, information gathering and ultimately proper resolution.
Arrangement of intermittent public events, such as resident's coffee morning, and similar such like 'meet and greets' together with resident's meetings, either prearranged or adhoc.
Log all complaints, feedback and interaction within a recognised system together with any associated resolutions, record information, rollouts, etc
Preparation of a monthly report on the resident's interaction which will be incorporated within our overall monthly progress report to the Client.
Preparation of minutes of eetings with subsequent issue to affected parties and the saving of same within the project server.
Monitor and resolve resident's complaints.
Requirements and skills:
Minimum 3 years' experience in customer care and/or a customer focused environment.
Exceptional communication and organisational skills.
Work well independently as well as being a team player.
High professional standards aligned with honesty and integrity.
Positive, 'cando' attitude
Conversant in software packages such as Microsoft excel, word, outlook and notable CRM systems and processes.
Ability to work to required timelines and effectively manage and prioritise a busy workload.
Articulate, polite and a coherent and fluent English speaker
Patient, sincere and understanding.