Customer Services Advisor - Swindon

Your role · What you'll be doing · What We Need · Corpay is currently looking to hire a Customer Service Advisor on a permanent basis within our Allstar Cards division. This position falls under our Corporate Payments line of business and is located in Swindon, UK. In this role, ...

Job description

Your role

What you'll be doing

What We Need

Corpay is currently looking to hire a Customer Service Advisor on a permanent basis within our Allstar Cards division. This position falls under our Corporate Payments line of business and is located in Swindon, UK. In this role, you'll play a key part in retaining and supporting our customers, delivering an exceptional service experience by managing enquiries with care, confidence, and a strong customer-centric mindset. You'll take ownership of customer interactions, ensuring expectations are not only met but exceeded through quality, consistency, and attention to detail. In this role you will be reporting to the Customer Operations Team Manager and regularly collaborate with other teams in the business.

How We Work

As a Customer Service Advisor, you will be expected to work in an onsite environment. Corpay will set you up for success by providing:

• Assigned workspace in our Swindon office
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

• Managing inbound telephone and email enquiries with professionalism, clarity, and urgency.
• Resolving customer queries accurately and efficiently, providing clear advice and effective solutions within agreed SLA timeframes.
• Working closely with internal teams and departments to ensure customer needs are fully understood and met.
• Building strong, positive working relationships with customers, suppliers, and colleagues.
• Identifying opportunities for process improvement and sharing feedback to support continuous development.
• Identifying opportunities to recommend and refer customers for additional products or services in a helpful, customer-first way.
• Completing daily administrative tasks accurately and on time.
• Understanding customer needs through effective conversations and referring relevant products and services where they add value.
• Introducing appropriate solutions in a customer-focused, compliant, and timely manner to support retention and enhance the overall customer experience.
• Supporting service excellence by contributing to team discussions, decision-making, and knowledge sharing

Qualifications & Skills

• Previous customer service experience, ideally within a call centre or fast-paced environment (desirable but not essential).
• Confident using multiple systems at once, with the ability to switch between platforms smoothly. IT skills are essential.
• Strong working knowledge of Microsoft 365, including Outlook, SharePoint, Excel, Word & Teams.
• Excellent written and verbal communication skills, with the ability to adapt to different customer needs.
• Calm, professional, and resilient when handling complaints or complex queries.
• High attention to detail, particularly when following processes or entering data.
• Able to perform well under pressure while maintaining accuracy and service quality.
• A reliable team player who supports colleagues and contributes positively to shared team goals.
• Comfortable identifying opportunities to recommend relevant products or services in a helpful, customer-first way.

Benefits & Perks

• A competitive salary and benefit package
• Private medical cover via Vitality
• Access to Gratitudes – our exclusive rewards and discounts platform
• Life assurance at 4x your annual salary
• 5% employer pension contribution
• Full access to LinkedIn Learning for personal and professional development
• A welcoming, energetic team and a chance to make a difference

Equal Opportunity/Affirmative Action Employer

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links:

EEOC

and

Pay Transparency

.

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About Corpay

Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.

Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.

Notice to Agency and Search Firm Representatives: Corpay will not accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.